Client Services Executive

2 weeks ago


india Ossisto Full time

Roles and Responsibilities


  • Regular client communication through telephone and emails
  • Understand the clients, their requirements and develop a close business relationship
  • Act as SPOC for clients
  • Organizing, scheduling and liaising with our QA teams to deliver the top notch
  • service to clients
  • Timely responses and resolutions of client queries and requests to agreed SLAs
  • Generating revenue and working to KPIs
  • To work closely within the team and outside the team to complete the client tasks,
  • quires
  • Keep records of customer interactions and transactions, recording details of inquiries,
  • complaints, and comments, as well as actions taken.
  • Desired Candidate Profile
  • Having experience in handling UK/US-based clients with a minimum of 1- 2years ofwork experience
  • Willingness to work in night shift
  • Have excellent verbal and written communication skills
  • Active listener and effective problem solver
  • Outstanding organizational skills and ability to prioritize
  • Flexible and adaptable
  • Patient and empathetic


Job Prerequisites:

  • Laptop with an integrated camera and a pair of headphones
  • Ability to work with US time zones Time tracking software will be installed to track the activities


As one of the growing virtual assistance service providers, we are a young and dynamic team working towards client excellence and thriving to achieve quality and efficiency in whatever we do. Being at Ossisto Technologies provides you with an enriched learning opportunity as we believe in a collaborative approach that will open new doors of opportunities and drive innovations. Currently, we are reaching out to Client Service Executives for our CSE team.


Working in our fast-paced client servicing team you will be responsible for managing all manner of client queries and issues. Working closely with our Client Service and Quality Assurance teams ensures our clients get the best experience. Client service executives must respond promptly to client inquiries in a courteous and professional manner, and they also conduct presentations for management as requested. Additionally, these executives help develop support and sales strategies, identify efficiency issues, and make sure case management workflows are resolved promptly. They also review contracts to ensure they meet client expectations and help ensure client issues are resolved promptly. Client service executives must prioritize client cases and escalate issues as needed to other departments, as well as work with support teams to increase customer satisfaction and brand recognition. In all tasks, these executives must follow company procedures to respect client privacy.



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