Operations Manager

1 week ago

Chennai, India Thamaraiselvi A Full time

Job Mission:

To build and lead the operational backbone of our direct-to-consumer (D2C) baby food brand. You will be responsible for flawless execution from production support to final dispatch, ensuring the highest standards of quality, efficiency, and safety while building a culture of continuous improvement. This role has a clear path to a Head of Operations position within 18-24 months, based on demonstrated performance in building scalable systems and leading teams.

Key Responsibilities:

1. Operational Excellence & Maintenance:

  • Act as the first point of contact for all equipment breakdowns (AC, dehumidifier, band sealer, electrical issues), ensuring less than 1% machine downtime.
  • Build and maintain a verified, reliable vendor network (electricians, mechanics, HVAC technicians) to resolve issues within 24 hours.
  • Perform basic troubleshooting and implement a strict preventive maintenance calendar for all machinery.Role & responsibilities

2. Production, Quality & Dispatch Management:

  • Supervise the packing team to ensure strict adherence to quality, GMP, and safety protocols (hairnets, gloves, hygiene).
  • Manage inventory of finished goods and packaging materials, ensuring >95% inventory accuracy through weekly audits.
  • Own the end-to-end dispatch process, achieving and maintaining a 99.5% on-time dispatch rate.

3. System & Process Building:

  • Develop, implement, and audit clear Standard Operating Procedures (SOPs) for all critical processes (machine operation, cleaning, maintenance, packing).
  • Use data (Excel/Sheets) to track performance metrics, identify trends, and drive operational improvements.

Must-Have Criteria:

  • Resourceful & Hands-On: Doesn't see problems, sees solutions. Not afraid to open up a machine to diagnose an issue. Knows how to get things done in the local Chennai context.
  • Vendor Manager: Proven ability to find, negotiate with, and manage local service providers effectively.
  • Process-Oriented: Believes in creating checklists, SOPs, and systems for repeatable, scalable results.
  • Data-Driven: Comfortable using basic tools to track metrics and make informed decisions.
  • Leader: Minimum 2-3 years of experience in training, managing, and leading a team of 3-5 people.
  • Industry Experience: 3-5 years of experience in FMCG, Food Processing, Pharma, or E-commerce logistics operations is preferred.

Preferred candidate profile

Preferred Qualifications:

  • Diploma in Mechanical/Electrical Engineering OR B.Sc. (Chemistry, Physics, Food Technology, Microbiology, Biochemistry).

What We Offer:

  • A clear growth path to a leadership position.
  • A critical role in a founder-led, fast-paced brand.
  • The opportunity to build systems from the ground up.

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