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Customer Relationship Management Executive

3 months ago

new delhi, India Krishi Cress Full time

Company Description

Krishi Cress is a Delhi-based company that grows and delivers fresh farm produce, including salad greens, seasonal fruits, everyday veggies, and edible flowers, to homes and restaurants in the Delhi-NCR region. We have a strong network of partner farms in North India, ensuring that our online store is always stocked with exotic, delicious, and seasonal foods. We also offer a range of farm products, such as freshly-brewed Kombucha and artisanal cheese, to inspire food enthusiasts and promote local ingredients on the global culinary scene. In addition, we collaborate with like-minded businesses to feature their products on our website.


Role Description

This is a full-time on-site role for a Customer Relationship Management Executive for our direct to consumer business located in New Delhi. The Customer Relationship Management Executive will be responsible for handling day-to-day tasks related to customer retention, sales, communication, payments and ensuring a positive customer experience.


Qualifications

  • Strong communication and interpersonal skills
  • Experience in customer retention and delivering excellent customer experience
  • Ability to analyse customer data and provide insights
  • Proven sales skills and ability to meet targets
  • Knowledge of CRM systems and tools
  • Ability to work effectively in a team
  • Knowledge of the agriculture or food industry is a plus
  • Bachelor's degree and one year experience in the relevant field