Customer Relationship Management Executive

3 weeks ago


Delhi, India Drip Project by Metaman Full time

We are seeking a highly motivated CRM Executive with 0-3 years of work experience to join our brand. As a CRM Executive, you will be pivotal in developing and executing customer relationship management strategies to enhance customer engagement, loyalty, and retention. You will be responsible for implementing CRM tools and analyzing customer data, to drive sales and brand loyalty.Responsibilities: Help customers solve queries about the products and their orders. Assist customers with returns and exchanges. Help the team with order processing and packaging of forward shipments. Assist in Inventory Management and Reconciliation. Manage CRM operations, including email marketing, SMS marketing, and loyalty programs. Optimise data and increase customer conversion rates. Utilize CRM software and analytics tools to measure KPIs and ROI. Analyze customer data to gain insights into behavior, preferences, and purchase history. Monitor customer trends and suggest new strategies accordingly.


  • Business Process

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