Technical Support Associate

2 days ago

Hyderabad, India Computer Generated Solutions Full time

Greetings from CGS

We are hiring for Technical Support (Voice Process) to join our dynamic team supporting the North American Process (Night Shift).
Job Details:

  • Position: Associate Technical Support Engineer
  • Process: International Voice Process
  • Experience: Freshers to 4 years (All are welcome to apply)
  • Shift: Night Shift (Cabs provided for night shifts; Day shift during training (One Month)- own transport required)

Work Schedule:

  • Training Period: 6 days/week
  • Post-Training: 5 days/week (Saturday-Sunday off)
  • Work Location: Hi-Tech City, Hyderabad (Work from Office)
  • Education: Undergraduates are also eligible

Requirements:

  • Excellent communication skills (Fluency in English).
  • Basic knowledge of computer hardware and troubleshooting.
  • Strong customer focus and problem-solving ability.
  • Immediate joiners only.
  • No leaves allowed during training.

Key Skills:

  • OS troubleshooting (Windows XP, 8, 10)
  • Hardware and network troubleshooting
  • Knowledge of Microsoft Office, VPNs, AD, DNS, and DHCP
  • Familiarity with Network Protocols (TCP/IP, HTTP, UDP)
  • SLA management and ticketing

Interview Process (6 Rounds):
1. Initial Screening
2. Harver Assessment
3. Technical Round
4. Ops Round
5. Versant Round
6. HR Discussion

Job Role Highlights:

  • Assist North American customers with hardware, software, and networking issues via voice support.
  • Troubleshoot technical issues using provided tools and escalate as needed.
  • Ensure customer satisfaction by responding promptly and resolving issues effectively.
  • Adhere to SLAs and maintain KPIs.

Perks:

  • Night shift cab facility.
  • Comprehensive training (1 month, day shift).
  • Opportunity to grow in a global support environment.
  • Additional Benefits: 60,000 per annum as variable pay.

Salary Details:

  • Freshers: 16,000-20,000 (In-hand)
  • Experienced: 21,000-25,000 (In-hand, based on experience and English fluency)

Dont miss this opportunity to work in a thriving environment Share your profiles and join us in creating an impactful experience for our customers.

For further details or to apply, contact us today

  • Technical Customer Support Associate

    6 days ago

    Hyderabad, Telangana, India Ikcon Technologies Inc., Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job Role: Technical Customer Support Associate - CSA (Voice Process)Location: Hyderabad On-Site (5 Days a Week)Shift: Evening ShiftExperience: 0–2 YearsAvailability: Immediate JoinerWe are seeking a Technical Customer Support Associate (Voice Process) to provide high quality technical assistance The ideal candidate will combine technical problem-solving...

  • Technical Customer Support Associate

    2 days ago

    Hyderabad, India Ikcon Technologies Inc., Full time

    Job Role: Technical Customer Support Associate - CSA (Voice Process)Location: Hyderabad On-Site (5 Days a Week)Shift: Evening ShiftExperience: 0–2 YearsAvailability: Immediate Joiner We are seeking a Technical Customer Support Associate (Voice Process) to provide high quality technical assistance The ideal candidate will combine technical problem-solving...

  • Technical Support Associate

    6 days ago

    Hyderabad / Secunderabad, Telangana, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878

    Technical Support Associate">Are you passionate about resolving technical issues and providing excellent customer service? Do you enjoy working in a fast-paced environment where no two days are the same? As a Technical Support Associate, you will play a critical role in ensuring our customers receive prompt and effective technical assistance. Your goal is to...

  • Technical Support Associate

    1 week ago

    Hyderabad, Telangana, India Computer Generated Solutions Full time ₹ 20,000 - ₹ 25,000 per year

    Greetings from CGS We are hiring for Technical Support (Voice Process) to join our dynamic team supporting the North American Process (Night Shift). Job Details:Position: Associate Technical Support EngineerProcess: International Voice ProcessExperience: Freshers to 4 years (All are welcome to apply)Shift: Night Shift (Cabs provided for night shifts; Day...

  • Associate Technical Support Engineer

    2 weeks ago

    Hyderabad, Telangana, India Foundation AI Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    JOB DESCRIPTION Designation: Associate Technical Support Engineer About US:Foundation AI automatically ingests incoming documents, emails, and attachments from across your firm. It profiles matches, classifies, and saves each to your DMS, and then automates document-dependent workflows according to your rules. Read more about us at Job Overview:We are...

  • Technical Customer Support Associate

    2 weeks ago

    Hyderabad, Telangana, India Ikcon Technologies Inc., Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job Role: Technical Customer Support AssociateLocation: HyderabadShift: Evening Shift/ Night ShiftExperience: 0–2 YearsWe are seeking a Technical Customer Support Executive to provide high quality technical assistance The ideal candidate will combine technical problem-solving skills with a customer focused approach, supporting both internal and external...

  • Technical Customer Support Associate

    2 days ago

    Hyderabad, India Ikcon Technologies Inc., Full time

    Job Role: Technical Customer Support Associate Location: Hyderabad Shift: Evening Shift/ Night Shift Experience: 0–2 Years We are seeking a Technical Customer Support Executive to provide high quality technical assistance The ideal candidate will combine technical problem-solving skills with a customer focused approach, supporting both internal and...

  • ▷ [15h Left] Non Voice Process Jobs Opening in Customer Support at Gachibowli, HyderabadLess

    2 days ago

    Hyderabad, India Customer Support Full time

     Adaptable and motivated fresher with knowledge in customer support, process associate roles, data analysis, and non-IT services. Skilled in Microsoft 365, Excel, Power BI, SQL, Al tools, and creative software, with strong abilities in communication, problem-solving, and teamwork. Eager to begin career in roles such as Process Associate, Customer Support...

  • Technical Associate – IT support

    1 week ago

    Hyderabad, Telangana, India Genpact Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Ready to build the future with AI?At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...

  • Technical Associate – IT support

    1 day ago

    Hyderabad, India Genpact Full time

    Ready to build the future with AI? At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...