Technical Associate – IT Support
3 weeks ago
24x7 Level 1 IT Service Desk support through Phone, Chat, Email, Voicemail & Web (Self-service)
Provide Incident, query and service request management and monitoring (incl. escalation) Initial remote desktop support, user access management, password reset, Windows and OS support, etc.
Review and Maintain internal Service Desk Support/knowledge Base Implement and Maintain self-service/self-help resources and services Report on known outage and service impacts Qualifications we seek in you
Minimum Qualifications / Skills
•Must have a technology and service desk background •Graduate in any stream
•ITIL certification
•Multitasking skills. •Ability to pay attention to detail. Preferred Qualifications/ Skills
•Good communication skills
•Familiar with ITIL framework.
•Beginning to intermediate knowledge of administration and troubleshooting of Microsoft Operating Systems viz. Windows 7, Windows 8 and Windows 10.
•Beginning to intermediate knowledge of installation and troubleshooting of the following software suites: Adobe, Microsoft Office and other productivity suites. •Expertise in Active Directory administration, including creation of domain/exchange accounts.
•Excellent troubleshooting skills. •Good interpersonal skills and attention to customer service.
•Ability to work effectively in a fast-paced environment. •Ability to communicate effectively.
•Ability to effectively prioritize incidents and service requests.
•Ability to work in flexible hours based on business demands – and on-call support in off business hours and on weekends, as necessary.
-
Technical Support Associate
2 days ago
Hyderabad, Telangana, India Colosseum Tech Full time ₹ 3,00,000 - ₹ 4,50,000 per yearAbout Us:Colosseum Tech Solutions Pvt Ltd is a leading technology solutions provider dedicated to delivering exceptional customer experiences. We are seeking a passionate and talented Technical Support Associate (Fresher) to join our team. This role offers an exciting opportunity to work in a dynamic and fast-paced environment where you can grow your skills...
-
Technical Associate – IT Support
2 days ago
Hyderabad, Telangana, India Genpact Full time ₹ 4,00,000 - ₹ 8,00,000 per yearTechnical Associate – IT SupportTechnical Associate – IT Support-ITO Ready to build the future with AI? At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling...
-
Customer Support
1 week ago
Hyderabad, Telangana, India MoSahay Associate Full timeJob description Role Customer Support/Merchant Support Associate. Industry Type - BPO. Employment Type-Full Time, Permanent. Education Qualification - Tech Mahindra Info City Gate no 2 -Survey No. 64, Unit No.12, Plot No. 35 & 36 Hi-Tech City Layout, Jubilee Enclave, Madhapur, Telangana 500081. **Job Types**: Full-time, Permanent Pay: ₹22,000.00 -...
-
Associate Technical Support Engineer
4 days ago
Hyderabad, Telangana, India Foundation AI Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJOB DESCRIPTION Designation: Associate Technical Support Engineer About US:Foundation AI automatically ingests incoming documents, emails, and attachments from across your firm. It profiles matches, classifies, and saves each to your DMS, and then automates document-dependent workflows according to your rules. Read more about us at Job Overview:We are...
-
Associate Technical Support Engineer
1 week ago
Hyderabad, Telangana, India Foundation AI Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJOB DESCRIPTIONDesignation: Associate Technical Support EngineerAbout US:Foundation AI automatically ingests incoming documents, emails, and attachments from across your firm. It profiles matches, classifies, and saves each to your DMS, and then automates document-dependent workflows according to your rules. Read more about us at Job Overview:We are...
-
Technical Customer Support Associate
4 days ago
Hyderabad, Telangana, India Ikcon Technologies Inc., Full time ₹ 1,20,000 - ₹ 1,80,000 per yearJob Role: Technical Customer Support AssociateLocation: HyderabadShift: Evening Shift/ Night ShiftExperience: 0–2 YearsWe are seeking a Technical Customer Support Executive to provide high quality technical assistance The ideal candidate will combine technical problem-solving skills with a customer focused approach, supporting both internal and external...
-
Technical Associate – IT support
5 hours ago
Hyderabad, Telangana, India Genpact Full time ₹ 9,00,000 - ₹ 12,00,000 per yearReady to build the future with AI?At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...
-
Technical Support Executive
1 day ago
Hyderabad, India Akshaya IT Business solutions Full timeWhat You'll Do :- Customer Issue Resolution : Respond to customer inquiries, troubleshooting requests, and technical issues across various communication channels, including phone, chat, and ticketing systems.- Technical Diagnosis : Diagnose and resolve technical problems by investigating issues related to product installation, configuration, usage, and...
-
Technical Operations Associate
1 week ago
Hyderabad, India NxtWave Full timeJob Summary: The Technical Operations Associate will be responsible for supporting the technical aspects of business operations. This role involves preparing and managing forms in the technical infrastructure, ensuring smooth and efficient technical processes, and supporting various operational tasks. The ideal candidate will have a technical background,...
-
Technical operations associate
1 week ago
Hyderabad, India NxtWave Full timeJob Summary:The Technical Operations Associate will be responsible for supporting the technical aspects of business operations. This role involves preparing and managing forms in the technical infrastructure, ensuring smooth and efficient technical processes, and supporting various operational tasks. The ideal candidate will have a technical background,...