Technical Associate – IT Support

3 weeks ago

Hyderabad, India Genpact Full time
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Technical Associate – IT Support Responsibilities
24x7 Level 1 IT Service Desk support through Phone, Chat, Email, Voicemail & Web (Self-service)
Provide Incident, query and service request management and monitoring (incl. escalation) Initial remote desktop support, user access management, password reset, Windows and OS support, etc.
Review and Maintain internal Service Desk Support/knowledge Base Implement and Maintain self-service/self-help resources and services Report on known outage and service impacts Qualifications we seek in you
Minimum Qualifications / Skills
•Must have a technology and service desk background •Graduate in any stream
•ITIL certification
•Multitasking skills. •Ability to pay attention to detail. Preferred Qualifications/ Skills
•Good communication skills
•Familiar with ITIL framework.
•Beginning to intermediate knowledge of administration and troubleshooting of Microsoft Operating Systems viz. Windows 7, Windows 8 and Windows 10.
•Beginning to intermediate knowledge of installation and troubleshooting of the following software suites: Adobe, Microsoft Office and other productivity suites. •Expertise in Active Directory administration, including creation of domain/exchange accounts.
•Excellent troubleshooting skills. •Good interpersonal skills and attention to customer service.
•Ability to work effectively in a fast-paced environment. •Ability to communicate effectively.
•Ability to effectively prioritize incidents and service requests.
•Ability to work in flexible hours based on business demands – and on-call support in off business hours and on weekends, as necessary.

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