Technical Associate – IT Support

2 hours ago

Hyderabad, India Genpact Full time
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Technical Associate – IT Support Responsibilities
24x7 Level 1 IT Service Desk support through Phone, Chat, Email, Voicemail & Web (Self-service)
Provide Incident, query and service request management and monitoring (incl. escalation) Initial remote desktop support, user access management, password reset, Windows and OS support, etc.
Review and Maintain internal Service Desk Support/knowledge Base Implement and Maintain self-service/self-help resources and services Report on known outage and service impacts Qualifications we seek in you
Minimum Qualifications / Skills
•Must have a technology and service desk background •Graduate in any stream
•ITIL certification
•Multitasking skills. •Ability to pay attention to detail. Preferred Qualifications/ Skills
•Good communication skills
•Familiar with ITIL framework.
•Beginning to intermediate knowledge of administration and troubleshooting of Microsoft Operating Systems viz. Windows 7, Windows 8 and Windows 10.
•Beginning to intermediate knowledge of installation and troubleshooting of the following software suites: Adobe, Microsoft Office and other productivity suites. •Expertise in Active Directory administration, including creation of domain/exchange accounts.
•Excellent troubleshooting skills. •Good interpersonal skills and attention to customer service.
•Ability to work effectively in a fast-paced environment. •Ability to communicate effectively.
•Ability to effectively prioritize incidents and service requests.
•Ability to work in flexible hours based on business demands – and on-call support in off business hours and on weekends, as necessary.

  • Technical Support Associate

    22 hours ago

    Hyderabad, Telangana, India Colosseum Tech Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    About Us:Colosseum Tech Solutions Pvt Ltd is a leading technology solutions provider dedicated to delivering exceptional customer experiences. We are seeking a passionate and talented Technical Support Associate (Fresher) to join our team. This role offers an exciting opportunity to work in a dynamic and fast-paced environment where you can grow your skills...

  • Technical Customer Support Associate

    2 weeks ago

    Hyderabad, India Ikcon Technologies Inc., Full time

    Job Role: Technical Customer Support Associate - CSA (Voice Process)Location: Hyderabad On-Site (5 Days a Week)Shift: Evening ShiftExperience: 0–2 YearsAvailability: Immediate Joiner We are seeking a Technical Customer Support Associate (Voice Process) to provide high quality technical assistance The ideal candidate will combine technical problem-solving...

  • Technical Support Associate

    2 weeks ago

    Hyderabad, India Computer Generated Solutions Full time

    Greetings from CGS We are hiring for Technical Support (Voice Process) to join our dynamic team supporting the North American Process (Night Shift). Job Details: Position: Associate Technical Support Engineer Process: International Voice Process Experience: Freshers to 4 years (All are welcome to apply) Shift: Night Shift (Cabs provided for night shifts;...

  • Associate Technical Support Engineer

    1 week ago

    Hyderabad, Telangana, India Foundation AI Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    JOB DESCRIPTIONDesignation: Associate Technical Support EngineerAbout US:Foundation AI automatically ingests incoming documents, emails, and attachments from across your firm. It profiles matches, classifies, and saves each to your DMS, and then automates document-dependent workflows according to your rules. Read more about us at  Job Overview:We are...

  • Associate Technical Support Engineer

    3 days ago

    Hyderabad, Telangana, India Foundation AI Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    JOB DESCRIPTION Designation: Associate Technical Support Engineer About US:Foundation AI automatically ingests incoming documents, emails, and attachments from across your firm. It profiles matches, classifies, and saves each to your DMS, and then automates document-dependent workflows according to your rules. Read more about us at Job Overview:We are...

  • Technical Customer Support Associate

    2 weeks ago

    Hyderabad, India Ikcon Technologies Inc., Full time

    Job Role: Technical Customer Support Associate Location: Hyderabad Shift: Evening Shift/ Night Shift Experience: 0–2 Years We are seeking a Technical Customer Support Executive to provide high quality technical assistance The ideal candidate will combine technical problem-solving skills with a customer focused approach, supporting both internal and...

  • Technical Customer Support Associate

    3 days ago

    Hyderabad, Telangana, India Ikcon Technologies Inc., Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job Role: Technical Customer Support AssociateLocation: HyderabadShift: Evening Shift/ Night ShiftExperience: 0–2 YearsWe are seeking a Technical Customer Support Executive to provide high quality technical assistance The ideal candidate will combine technical problem-solving skills with a customer focused approach, supporting both internal and external...

  • ▷ [15h Left] Non Voice Process Jobs Opening in Customer Support at Gachibowli, HyderabadLess

    2 weeks ago

    Hyderabad, India Customer Support Full time

     Adaptable and motivated fresher with knowledge in customer support, process associate roles, data analysis, and non-IT services. Skilled in Microsoft 365, Excel, Power BI, SQL, Al tools, and creative software, with strong abilities in communication, problem-solving, and teamwork. Eager to begin career in roles such as Process Associate, Customer Support...

  • Technical Associate – IT support

    2 weeks ago

    Hyderabad, India Genpact Full time

    Ready to build the future with AI? At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...

  • Technical Associate – It Support

    3 weeks ago

    Hyderabad, Telangana, India GENPACT Full time

    Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow...