L1 Desktop Support Trained Fresher

3 days ago

hyderabad, India DDi Full time
L1 Desktop Support (TrainedFresher)HyderabadIndiaShift : RotationalShift
CompanyDescription :DDi a MakroGroupof Company ()DDi is an innovative Technologypartner for BioPharma and Medical Device companies. DDi has builtits competency with a unique blend of functional / domain expertiseto serve the technology needs of this industry. we serve ClinicalRegulatory and Enterprise domains by providing innovativetechnology products and automation solutions for companies ofvarious sizes. (Clinical Solutions & RegulatorySolutions).
Asan L1 Executive specializing in Networking you will be responsiblefor providing essential support and assistance in the maintenanceand operation of networking infrastructure. Your primary role willinvolve troubleshooting network issues configuring network devicesand ensuring seamless connectivity within the organization. Youwill work closely with senior network engineers and ITprofessionals to deliver efficient solutions and enhance networkperformance.
KeyResponsibilities: 1.Provide firstline support for networkrelated issues includingtroubleshooting connectivity problems diagnosing hardware andsoftware faults and resolving technical issuespromptly.2.Configure and install network equipment such as routers switchesfirewalls and wireless accesspoints.3. Monitornetwork performance and ensure optimal uptime andreliability.4.Assist in the design and implementation of network solutions basedon organizational requirements and industry bestpractices.5.Collaborate with crossfunctional teams to implement networksecurity measures and ensure compliance with securitypolicies.6.Participate in oncall rotation and respond to network emergenciesoutside of regular business hours ifnecessary.7. Stayupdated with emerging technologies and industry trends innetworking to contribute to continuous improvementinitiatives.
SkillsandQualifications: 1.Bachelors degree in Computer Science Information Technology or arelated field.2.Strong understanding of networking concepts protocols andtechnologies (TCP/IP DNS DHCP VLANs VPNsetc.).3.Proficiency in configuring and troubleshooting network devices suchas routers switches firewalls and wirelesscontrollers.4.Familiarity with network security principles andpractices.5.Excellent problemsolving skills and attention todetail.6 Ability toadapt to a fastpaced work environment and prioritize taskseffectively.

networking,troubleshooting,networkdevices,security,hardware analysis

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