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Fresher Hiring
2 weeks ago
We are hiring Freshers for the Tech Support role in Hyderabad.
Job Type: Full time
Years of Experience: 0 to 2 Years
No.of Openings: 20
JOB DESCRIPTION:
Roles and Responsibilities
- Responsible for providing phone , chat, email and video-call based technical assistance.
- Provides L1 & L2 remote support.
- Responsible for user satisfaction through effective handling of user problems. Ensure proper escalation procedures are followed. Performs assigned functions according to standardized policies and procedures. Basic analytical ability and cognitive skills are required to understand & resolve technical issues.
Desired Candidate Profile
- Working knowledge of Windows OS and basic knowledge on Linux OS
- Working knowledge of PC architecture/technology
- Working knowledge and understanding of policies and procedures and the ability to determine the course of action based on given guidelines.
- Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills.
- Good Analytical & Cognitive skills and proficient in Communication
- Deducible Comprehension and reading Skills.
- Minimum 0-1 year of International calling experience Technical troubleshooting - Experience in troubleshooting issues related to hardware & software issues on at-least one of these operating systems (Linux, Mac and Windows desktop environments, etc.
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