L1 Support Engineer
2 weeks ago
Job Title : L1 Support Engineer/ IT Help Desk
Exp : 2 to 5 Years
Location : Hyderabad
Job Description :
- Provide 24/7 on-call rotational support of critical business applications as scheduled and required
- Good Knowledge on ticketing tools like ServiceNow
- Service Desk and Remote Desktop support and deliver outstanding support by understanding user's IT and business needs.
- Acts as the first point of contact for Users - The SD handles all incoming IT-related incidents and service requests and provide a consolidated SD to support all in-scope End Users and IT products and services.
- Maintain First Call Resolution & Response and Resolution SLA
- Ability to work independently.
- Demonstrated ability aptitude in logical and analytical thinking, as well as display strong problem-solving skills with experience in using diagnostic tools.
- Strong Interpersonal skills.
- Strong written and communication skills, including the ability to effectively interact with business partners and internal team members.
- Flexible working approach due to working hours.
- Minimum 1 years of experience international voicecall support
- Familiarity with common operating systems (e.g., Windows, MacOS, Linux) and software applications.
- Basic understanding of network concepts, such as IP addresses, DHCP, and DNS.
- Familiarity with hardware components like CPUs, RAM, and hard drives.
- Knowledge of mobile devices, printers, and other common peripherals
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