VP- Presales, CX Transformation

4 weeks ago

Pune, India EXL Full time
Role/Title : VP – PresalesExperience :18+yearsLocation : Noida/Pune/BangaloreWork Mode : HybridShift Timing:

1:00 pm – 11:00pm

Responsibilities:

Leadership:Be the Digital Lead and orchestrate the right CX solutions in large integrated operations lead to solve for the business problemTechnical Lead to manage the client CIO/ IT team and comfort them on how the solution will fit in their ecosystem/ roadmapTechnical Expertise:Develop a deep understanding of AI solutions within the contact center space not limited to Conversational AI, Smart Agent Assist, Knowledge Assist (along with their technical capabilities)Stay current with industry trends, emerging technologies, and competitor offerings.Customer Engagement:Engage with prospective clients to understand their technical requirements and business challenges.Conduct needs assessments and provide tailored technical solutions.Solution Demonstrations:Deliver compelling product demonstrations that showcase the features and benefits of our solutions.Customize demonstrations to align with the specific needs and use cases of potential customers.Collaboration with Account/ Sales Leads:Work closely with the account/sales team to understand customer goals and contribute to the development of winning sales strategies.Assist in the preparation of technical proposals, RFP responses, and other sales materials.Technical Presentations:Conduct technical presentations, both in-person and virtually, to convey the value proposition of our products/services.Address technical inquiries and concerns during the sales process.Customer Relationship Building:Build and maintain strong relationships with customers, understanding their evolving needs and providing ongoing technical support.

Qualifications:Bachelor's degree in a technical fieldProven experience in a technical pre-sales or similar role in the technology industry.Strong understanding of relevant technologies, including (but not limited to) (list specific technologies relevant to the company's products/services).Excellent presentation and communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.Ability to work collaboratively in a team environment and interface effectively with internal teams.

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