VP- Presales, CX Transformation

4 weeks ago

Pune, India EXL Full time
Role/Title: VP – Presales

Experience:18+years

Location: Noida/Pune/Bangalore

Work Mode: Hybrid

Shift Timing: 1:00 pm – 11:00pm

Responsibilities:

Leadership:

- Be the Digital Lead and orchestrate the right CX solutions in large integrated operations lead to solve for the business problem- Technical Lead to manage the client CIO/ IT team and comfort them on how the solution will fit in their ecosystem/ roadmap

Technical Expertise:

- Develop a deep understanding of AI solutions within the contact center space not limited to Conversational AI, Smart Agent Assist, Knowledge Assist (along with their technical capabilities)- Stay current with industry trends, emerging technologies, and competitor offerings.

Customer Engagement:

- Engage with prospective clients to understand their technical requirements and business challenges.- Conduct needs assessments and provide tailored technical solutions.

Solution Demonstrations:

- Deliver compelling product demonstrations that showcase the features and benefits of our solutions.- Customize demonstrations to align with the specific needs and use cases of potential customers.

Collaboration with Account/ Sales Leads:

- Work closely with the account/sales team to understand customer goals and contribute to the development of winning sales strategies.- Assist in the preparation of technical proposals, RFP responses, and other sales materials.

Technical Presentations:

- Conduct technical presentations, both in-person and virtually, to convey the value proposition of our products/services.- Address technical inquiries and concerns during the sales process.

Customer Relationship Building:

- Build and maintain strong relationships with customers, understanding their evolving needs and providing ongoing technical support.

Qualifications:

1. Bachelor's degree in a technical field2. Proven experience in a technical pre-sales or similar role in the technology industry.3. Strong understanding of relevant technologies, including (but not limited to) (list specific technologies relevant to the company's products/services).4. Excellent presentation and communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.5. Ability to work collaboratively in a team environment and interface effectively with internal teams.

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