support L1/L2/L3

9 hours ago

Gurugram, India Starlly Solutions Pvt Ltd. Full time

*About Us
Empowering Businesses with the Right Technology Solutions *
Are you ready to partner with Starlly for your projects?

  • Streamlining post-sales service management with Servy
  • Empowering businesses with seamless IoT integration through Spectra
  • Moving from legacy systems to digitisation or modern technology stacks
  • Expert consultation on solution design and architecture

The OpenShift Container Platform (OCP) Operations Team is responsible for the continuous availability, health, and performance of OpenShift clusters that support mission-critical workloads. The team operates under a tiered structure (L1, L2, L3) to manage day-to-day operations, incident management, automation, and lifecycle management of the container platform.

This team is central to supporting stakeholders by ensuring the container orchestration layer is secure, resilient, scalable, and optimized.

L1 – OCP Monitoring & Support Operations (Platform Technician)
Role Focus: Daily Ops, Monitoring, 1st-Level Support

Experience: 1–3 years

Resources : 5

Key Responsibilities:

  • Perform 24x7 monitoring of clusters, nodes, pods, and services via oc CLI and OpenShift Console.
  • Execute SOPs and health checks for clusters and platform components.
  • Handle incident alerts, perform basic triage, and escalate to L2.
  • Support basic administrative tasks (RBAC, Projects, ConfigMaps).
  • Perform scheduled maintenance verifications and backups.
  • Generate daily/weekly platform health reports.

L2 – OCP Support & Platform Engineering (Platform Analyst)
Role Focus: Advanced Troubleshooting, Change Management, Automation

Experience: 3–6 years

Resources : 5

Key Responsibilities:

  • Analyze and resolve platform issues related to workloads, PVCs, ingress, services, and image registries.
  • Implement configuration changes via YAML/Helm/Kustomize.
  • Maintain Operators, upgrade OpenShift clusters, and validate post-patching health.
  • Work with CI/CD pipelines and DevOps teams for build & deploy troubleshooting.
  • Manage and automate namespace provisioning, RBAC, NetworkPolicies.
  • Maintain logs, monitoring, and alerting tools (Prometheus, EFK, Grafana).
  • Participate in CR and patch planning cycles.

Requirements
L3 – OCP Platform Architect & Automation Lead (Platform SME)
Role Focus: Architecture, Lifecycle Management, Platform Governance

Experience: 6+ years

Resources : 2

Key Responsibilities:

  • Own lifecycle management: upgrades, patching, cluster DR, backup strategy.
  • Automate platform operations via GitOps, Ansible, Terraform.
  • Lead SEV1 issue resolution, post-mortems, and RCA reviews.
  • Define compliance standards: RBAC, SCCs, Network Segmentation, CIS hardening.
  • Integrate OCP with IDPs (ArgoCD, Vault, Harbor, GitLab).
  • Drive platform observability and performance tuning initiatives.
  • Mentor L1/L2 team members and lead operational best practices.

Core Tools & Technology Stack

  • Container Platform: OpenShift, Kubernetes
  • CLI Tools: oc, kubectl, Helm, Kustomize
  • Monitoring: Prometheus, Grafana, Thanos
  • Logging: Fluentd, EFK Stack, Loki
  • CI/CD: Jenkins, GitLab CI, ArgoCD, Tekton
  • Automation: Ansible, Terraform

Security: Vault, SCCs, RBAC, NetworkPolicies

  • Desktop support L3

    2 weeks ago

    Gurugram, Noida, Pune, India Bct Consulting Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description:1)Experience 4 to 5 years as L22) Thorough knowledge of OS / AD / Group policies /MDM solution3) Certification on VMware / Citrix 4) Knowledge of PowerShell5) Basic understanding of Network & VoiceRole & responsibilities1) Ownership of desk side problems 2)Troubleshooting and finding solutions to deskside problems, including root cause for...

  • L1 Resource for Application Support

    1 week ago

    Gurugram, Haryana, India Stefanini, Inc Full time

    **Responsibilities**: - Help resolve software and technical questions for the customer efficiently and effectively - Gather the required information necessary in order to best handle customer query and technical inquiries - Manage customer expectations regarding estimated response times for issue resolution - Meet SLAs like response and resolution times by...

  • ▷ (Urgent Search) Level 1 (L1) Support Engineer

    3 days ago

    Gurugram, Gurugram, India ProcDNA Full time

    Job Description We are seeking a motivated and customer-focused L1 Support Engineer to join our IT support team. The ideal candidate will provide first-level technical support by troubleshooting hardware, software, and network issues, assisting users with IT-related queries, and escalating complex problems to higher-level teams when necessary. Strong...

  • Network EngineerL2/L3 Network Engineer

    10 hours ago

    Gurugram, India Innoasr Llp Full time

    L2/L3 Network Engineer with strong hands-on experience in managing and supporting Cisco SD-WAN, Catalyst 9000 Switches, Cisco 8300 Routers, and Cisco Firewalls. candidate will be responsible for configuration, troubleshooting, optimization, Assistive technologiesAccessible workspace

  • Wintel Admin L3

    2 weeks ago

    Gurugram, Noida, India OculusIT Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilities Wintel Admin L3Preferred candidate profile• Knowledge of Windows Operating systems support.• L3 level experience in Windows Operating systems support.• Good Experience in Terminal servers (Admin mode) & Windows Clustering.• Basic knowledge on Storage, Networking, Firewall and backup Applications/devices.• Experience in...

  • Service Desk Engineer

    6 days ago

    Gurgaon Sector , Gurugram, Haryana, India CARE INFOTECH Full time ₹ 1,49,000 - ₹ 3,67,477 per year

    Job Description:We are hiring a Global Service Desk Engineer with 1–2 years of experience in IT support. The role involves handling L1/L2 tickets, remote troubleshooting, and escalation management.Responsibilities:Provide first-line support for IT incidents and requests.Troubleshoot hardware, software, and network issues remotely.Log, track, and resolve...

  • L3 Security Incident Analyst

    3 days ago

    Gurugram, India O A Compserve Pvt Ltd Full time

    Job Title : L3 Security Incident AnalystLocation : Gurgaon, IndiaShift : Willingness to work in rotational shifts.Job Description : The L3 Security Incident Analyst is responsible for handling complex security incidents and leading incident response efforts. This role involves advanced threat analysis and strategy development to improve the organizations...

  • Desktop Support Engineer L1

    11 hours ago

    Gurugram, India Capital Placement Services Full time

    Managed and monitored all installed system and infrastructure to ensure the highest level of availability. Provide L1 Level support in LAN, Remote support. Provide Software, Hardware, Network Support and Operating System support .

  • App Support Executive

    2 weeks ago

    Gurugram, Haryana, India Orange Mantra Full time

    Required - L2/L3 app support & operations executive. Please refer to below for associated responsibilities: - Governance over app issues and end-to-end tracking till closure - Maintenance of analytics & reporting for above - Analyse (Play Store / App Store) reviews. - App vitals monitoring - BAU operational activities - Includes understanding of CRM & CMS...

  • App Support Executive

    2 weeks ago

    Gurugram, Haryana, India Orange Mantra Full time

    Gurgaon - 2 - 3+ Years - Full Time We have a requirement of an L2/L3 app support & operations executive. Please refer to below for associated responsibilities: - Governance over app issues and end-to-end tracking till closure- Maintenance of analytics & reporting for above - Analyse (Play Store / App Store) reviews. - App vitals monitoring - BAU...