
Desktop support L3
2 weeks ago
Job Description:
1)Experience 4 to 5 years as L2
2) Thorough knowledge of OS / AD / Group policies /MDM solution
3) Certification on VMware / Citrix
4) Knowledge of PowerShell
5) Basic understanding of Network & Voice
Role & responsibilities
1) Ownership of desk side problems 2)Troubleshooting and finding solutions to deskside problems, including root cause for all kinds of end-user incidents 3)Create SOPs to be used by L1/L2 4)Training L1 & L2 on troubleshooting SOPs 5)Write scripts for resolving of end-user issues 6)Provide support on escalated cases and drive them to quick resolution
Preferred candidate profile
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