Desktop support L3

2 weeks ago


Gurugram Noida Pune, India Bct Consulting Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description:

1)Experience 4 to 5 years as L2

2) Thorough knowledge of OS / AD / Group policies /MDM solution

3) Certification on VMware / Citrix 

4) Knowledge of PowerShell

5) Basic understanding of Network & Voice

Role & responsibilities

1) Ownership of desk side problems 2)Troubleshooting and finding solutions to deskside problems, including root cause for all kinds of end-user incidents 3)Create SOPs to be used by L1/L2 4)Training L1 & L2 on troubleshooting SOPs 5)Write scripts for resolving of end-user issues 6)Provide support on escalated cases and drive them to quick resolution

Preferred candidate profile



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