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Application Technical Support Engineer

2 months ago

Bengaluru, India Tech Mahindra Full time

Job Title: Application Support Engineer

Location: Bangalore, India

Organization : Tech Mahindra

Employment Type: Full-Time

Experience Required: Minimum 12 months

Shift: 24/7 rotational shifts

Work Mode: Work from Office

Job Description:

Tech Mahindra is seeking a dedicated and skilled Application Support Engineer to join our team in Bangalore. The successful candidate will be responsible for providing technical support for applications hosted on cloud platforms, particularly with a focus on web technologies, data aggregation, and API management. This role is vital to ensuring the stability and efficiency of applications used by our clients.

Key Responsibilities:

• Web Technologies Support:

• Provide technical assistance and troubleshooting for web-based applications, ensuring seamless compatibility and performance across different browsers, especially Chrome.

• Diagnose and resolve browser-related issues using tools like Chrome DevTools.

• Cloud Services Management:

• Monitor and maintain applications hosted on cloud platforms, including Google Cloud Platform (GCP), ensuring they run smoothly and meet performance standards.

• Assist in deploying updates and managing cloud resources to accommodate user demand.

• Data Aggregation:

• Support data aggregation processes from multiple sources, ensuring data accuracy and consistency.

• Collaborate with teams to integrate data from various APIs, ensuring efficient and seamless data flow.

• API Management:

• Provide support for RESTful APIs, including troubleshooting issues and ensuring proper documentation.

• Assist in testing APIs to guarantee they meet functional and performance requirements.

• Scripting and Automation:

• Use scripting languages like Python or Bash to automate tasks, enhancing operational efficiency.

• Develop and manage scripts to monitor applications, automate deployments, and handle cloud resources.

• Chrome DevTools Expertise:

• Utilize Chrome DevTools for debugging, performance analysis, and optimization of web applications.

• Configure and manage Chrome browser settings to align with security and performance requirements.

• Shift Work:

• Operate effectively in a 24/7 rotational shift environment, providing continuous support to clients across different time zones.

• Manage incidents promptly, ensuring swift resolution and maintaining high service standards.

Qualifications:

• Educational Background: A degree in Computer Science, Information Technology, or a related field is preferred.

• Experience: Minimum of 12 months of experience in a technical support role or a similar position.

• Technical Skills:

• Proficiency in web technologies such as HTML, CSS, and JavaScript, and familiarity with front-end frameworks like React, Angular, or Vue.js.

• Basic knowledge of cloud platforms (GCP, AWS, or Azure) and related services.

• Experience with data aggregation tools, such as Apache Kafka or similar technologies.

• Familiarity with RESTful APIs and experience with tools like Postman for API testing.

• Basic scripting skills in languages like Python, Bash, or equivalent.

• Strong knowledge of Chrome DevTools and experience in managing browser settings.

• Soft Skills:

• Excellent problem-solving abilities with a focus on delivering swift and effective solutions.

• Strong communication skills, both verbal and written, to interact with clients and team members effectively.

• Ability to work independently as well as in a team, managing multiple priorities in a fast-paced environment.