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Head Technical Sales
4 weeks ago
We are seeking a dynamic professional at the AGM / DGM level to lead and strengthen our customer service function. The ideal candidate will bring strong experience in handling end-to-end customer service operations, with prior exposure to reputed organizations in manufacturing, engineering, or allied industries.
Key Responsibilities
Lead customer service operations, ensuring seamless service delivery and issue resolution.
Develop and implement strategies to enhance customer satisfaction and retention.
Collaborate with cross-functional teams (technical, operations, supply chain) to address customer requirements effectively.
Monitor service KPIs and drive continuous improvement initiatives.
Build and manage strong customer relationships, ensuring long-term partnerships.
Handle escalations with professionalism and provide timely resolutions.
Train and mentor team members to deliver superior customer experience.
12-18 years of relevant experience in Customer Service / Technical / Operations departments.
Should have copper wire industry exposure.
Proven track record in customer relationship management at senior levels.
Strong leadership, analytical, and problem-solving skills.
Excellent communication and stakeholder management abilities.
Education
Bachelors degree in Engineering/Technology or related.
MBA or equivalent qualification will be an added advantage.
