Client Delivery- Operations
7 days ago
- Client Relationship Management: Build and maintain strong, long-term relationships
with clients to ensure engagement and satisfaction.
- Issue Resolution: Act as the first point of contact for client concerns; resolve issues
promptly to maintain trust and retention.
- Lead Management: Manage client leads effectively, ensure timely follow-ups, and
coordinate with sales and service teams for smooth onboarding.
- Cross-functional Collaboration: Work closely with sales, operations, product, and
support teams to deliver a seamless client experience.
- Problem Solving: Analyze client feedback and operational challenges to identify
opportunities for improvement and implement effective solutions.
- Performance Tracking: Monitor client usage, performance metrics, and engagement
levels to ensure delivery of promised value.
Qualifications & Skills
Graduate in Business, Marketing, or related field.
Experience: 6 months-2 years in client servicing, operations, or delivery
management.
Strong communication and interpersonal skills.
Proficiency in CRM tools and MS Office Suite.
Ability to thrive in a fast-paced environment and meet strict timelines.
Compensation.
If there are any obstacles related to the requisition, request you to connect
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