Client Delivery- Operations

2 days ago

Noida, Uttar Pradesh, India Info Edge Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Responsibilities:

Key Client Relationship Management: Build and maintain strong, long-term relationships with clients, ensuring high levels of satisfaction and engagement.

Issue Resolution: Act as the first point of contact for client concerns and work promptly to resolve issues to ensure client retention.

Lead Management: Handle leads for Job Hai clients, ensure timely follow-ups, and coordinate with sales and service teams for smooth onboarding and ongoing support.

Cross-functional Collaboration: Work closely with sales, operations, product, and support teams to deliver a seamless client experience.

Problem Solving: Analyze client feedback and operational challenges to proactively identify and implement solutions.

Performance Tracking: Monitor client usage, performance metrics, and engagement to ensure delivery of promised value.

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