Manager – Operations, Delivery

6 days ago

Noida, India Talent Toppers Full time

About Talent Toppers

Talent Toppers is an executive search and talent solutions firm, enabling end-to-end talent strategies for
Big 4s, Big 3s, Fortune & Global Enterprises, IT/ITES, Technology, Telecommunications, BFSI, E-commerce, Intellectual Property, and innovative start-ups.

Our services span
Permanent & Leadership Hiring, Staff Augmentation, Offshore Development Center, D&I Hiring, RPO, and Implant Services.

Role Overview

We are seeking a
Manager – Operations, Delivery & Compliance
who will strengthen the backbone of our recruitment business. This role is responsible for
monitoring delivery team performance
, enforcing
operational discipline
, building
scalable processes
, ensuring
quality and compliance
, and providing
actionable insights
through metrics-driven reporting.

The focus will be on ensuring that
recruitment delivery teams consistently meet client expectations
through
structured metrics, transparent reporting, and continuous improvement.

Key Responsibilities

1. Team Delivery & Performance Metrics

  • Define and track
    delivery KPIs
    (e.g., daily submissions, shortlisting ratio, offer-to-join conversion, TAT for CV submissions, candidate quality score).
  • Monitor
    position closure TAT
    to ensure roles are filled within client-agreed timelines.
  • Enforce
    CV quality checks
    before client submissions to maintain standards.
  • Oversee
    daily work allocation
    within delivery teams and managers to ensure balanced workloads and accountability.
  • Build
    performance dashboards
    for recruiters, account managers, and delivery teams.
  • Regularly review team output vs. client SLAs, flagging risks early.
  • Benchmark team productivity and implement continuous improvement initiatives.
  • Ensure
    client delivery excellence
    by monitoring recruiter-to-role allocation, workload balancing, and adherence to timelines.

2. Operations & Process Excellence

  • Create and implement standardized
    recruitment workflows and SOPs
    .
  • Streamline operations to reduce inefficiencies and optimize resource utilization.
  • Work with leadership to design scalable processes for new business lines (executive search, staffing, offshore).

3. Compliance & Quality Control

  • Ensure compliance with
    client contracts, internal controls, and confidentiality requirements
    .
  • Conduct
    periodic audits
    on submissions, candidate communication, and documentation.
  • Maintain quality standards across all client engagements.

4. Data, Reporting & Insights

  • Generate
    weekly/monthly reports
    covering delivery performance, recruiter efficiency, pipeline health, and client satisfaction.
  • Provide actionable insights to leadership on
    where delivery bottlenecks occur and how to fix them
    .
  • Support strategic reviews with
    data-driven recommendations
    .

Qualifications & Experience

  • 6–10 years of experience in
    operations / process / delivery governance
    , preferably in
    recruitment, staffing, or professional services
    .
  • Strong expertise in building and monitoring
    delivery metrics and team performance frameworks
    .
  • Familiarity with
    ATS/CRM tools
    and data visualization/reporting platforms.
  • Exposure to
    client SLA management and compliance requirements
    .

Core Skills

  • Metrics-driven mindset
    : ability to define, track, and enforce delivery KPIs.
  • Operational excellence
    : skilled at process standardization and workflow optimization.
  • Analytical & reporting skills
    : ability to turn data into insights for leadership.
  • Compliance orientation
    : rigorous approach to policies, client agreements, and confidentiality.
  • Stakeholder management
    : ability to collaborate with delivery teams, account managers, and leadership.

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