Manager – Operations, Delivery

Key Responsibilities:Define and track delivery key performance indicators (KPIs) such as daily submissions, shortlisting ratio, offer-to-join conversion rate, time-to-hire for CV submissions, candidate quality score.Monitor position closure time-to-hire to ensure roles are filled within client-agreed timelines.Enforce CV quality checks before client...

About Talent ToppersTalent Toppers is an executive search and talent solutions firm, enabling end-to-end talent strategies for Big 4s, Big 3s, Fortune & Global Enterprises, IT/ITES, Technology, Telecommunications, BFSI, E-commerce, Intellectual Property, and innovative start-ups.Our services span Permanent & Leadership Hiring, Staff Augmentation, Offshore...

About Talent Toppers Talent Toppers is an executive search and talent solutions firm, enabling end-to-end talent strategies for Big 4s, Big 3s, Fortune & Global Enterprises, IT/ITES, Technology, Telecommunications, BFSI, E-commerce, Intellectual Property, and innovative start-ups. Our services span Permanent & Leadership Hiring, Staff Augmentation, Offshore...

SummaryThe Service Delivery Manager (SDM) for the Automation Team is responsible for ensuring the smooth delivery, stability and continuous improvement of automation services across the organization. This role oversees end-to-end service management of RPA, AI/ML and workflow automation solutions, ensuring that business needs are met within agreed SLAs, with...

Key Responsibilities:Key Client Relationship Management: Build and maintain strong, long-term relationships with clients, ensuring high levels of satisfaction and engagement.Issue Resolution: Act as the first point of contact for client concerns and work promptly to resolve issues to ensure client retention.Lead Management: Handle leads for Job Hai clients,...

Job Title:Service Delivery ManagerThis role offers an exciting opportunity to lead the overall service delivery for Contact Center solutions.Servicing Key Responsibilities:Ensure compliance with Service Level Agreement (SLA) and key performance indicators (KPI) metrics.Manage operational escalations and provide leadership during critical incident...

Job Description- Overall experience of more than 15 years with more than 5 years of account management for public sector- Proven experience of more than 4 years of managing the delivery of IT Managed Services and Application Development for over 150 FTE.- Knowledge and Experience in ITIL and ITSM- Strong customer and stakeholder management skills- Maintain...

Job DescriptionPosition: Service Delivery ManagerLocation: NoidaWork Mode: WFOYears of Experience: 10+ years of experience working in a customer facing technical service delivery or support role (design, implementation, consulting, infrastructure, and/or cloud service system administration). Qualifications: Bachelor's or master's degree in computer science,...

Job Title : Lead GenAI Delivery.Grade : 3A.Experience : 8-12 years.Location : Gurgaon / Noida / Pune / Bangalore.Openings : 1.Overview :We are seeking an experienced Associate Director to lead the delivery and execution of cutting-edge Generative AI (GenAI) programs for key insurance clients.This role demands a seasoned professional who can manage...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...