Operations Delivery Manager

2 weeks ago

Noida, Uttar Pradesh, India beBeeDelivery Full time ₹ 90,00,000 - ₹ 1,20,00,000
Key Responsibilities:
  • Define and track delivery key performance indicators (KPIs) such as daily submissions, shortlisting ratio, offer-to-join conversion rate, time-to-hire for CV submissions, candidate quality score.
  • Monitor position closure time-to-hire to ensure roles are filled within client-agreed timelines.
  • Enforce CV quality checks before client submissions to maintain standards.
  • Oversee daily work allocation within delivery teams and managers to ensure balanced workloads and accountability.
  • Build performance dashboards for recruiters, account managers, and delivery teams.
  • Regularly review team output vs. client service level agreements (SLAs), flagging risks early.
  • Benchmark team productivity and implement continuous improvement initiatives.
  • Ensure client delivery excellence by monitoring recruiter-to-role allocation, workload balancing, and adherence to timelines.
Additional Responsibilities:
  • Ensure compliance with client contracts, internal controls, and confidentiality requirements.
  • Conduct periodic audits on submissions, candidate communication, and documentation.
  • Maintain quality standards across all client engagements.
Requirements:
  • 6–10 years of experience in operations / process / delivery governance, preferably in recruitment, staffing, or professional services.
  • Strong expertise in building and monitoring delivery metrics and team performance frameworks.
  • Familiarity with applicant tracking systems (ATS)/customer relationship management (CRM) tools and data visualization/reporting platforms.
  • Exposure to client SLA management and compliance requirements.
Ideal Candidate:
  • Metrics-driven mindset: ability to define, track, and enforce delivery KPIs.
  • Operational excellence: skilled at process standardization and workflow optimization.
  • Analytical & reporting skills: ability to turn data into insights for leadership.
  • Compliance orientation: rigorous approach to policies, client agreements, and confidentiality.
  • Stakeholder management: ability to collaborate with delivery teams, account managers, and leadership.

We are seeking a seasoned Delivery Manager to strengthen the backbone of our business. This role is responsible for monitoring team performance, enforcing operational discipline, building scalable processes, ensuring quality and compliance, and providing actionable insights through metrics-driven reporting.

The focus will be on ensuring that our delivery teams consistently meet client expectations through structured metrics, transparent reporting, and continuous improvement.

This role requires a strong understanding of operations, process, and delivery governance, preferably in recruitment, staffing, or professional services. Strong expertise in building and monitoring delivery metrics and team performance frameworks is essential.

We are looking for a metrics-driven individual with a strong analytical mind, able to turn data into insights for leadership. Operational excellence and stakeholder management skills are also highly valued.

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