Client Delivery Specialist

2 days ago

Noida, Uttar Pradesh, India Info Edge Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Client Delivery (Operations)

Business Unit: Job Hai (Info Edge India Ltd.)

Location: Axis House, Sector 128, Noida, Uttar Pradesh 201304

About Job Hai (Info Edge)

Job Hai, a business unit of Info Edge India Ltd., is one of the fastest-growing blue and

grey-collar job platforms, designed to bridge the gap between employers and job seekers

across multiple sectors. As part of Info Edge (the parent company of , 99acres,

Shiksha, Jeevan Sathi, and more), Job Hai is building innovative solutions to simplify hiring

for businesses while creating meaningful employment opportunities.

Key Responsibilities

  • Client Relationship Management: Build and maintain strong, long-term relationships

with clients to ensure engagement and satisfaction.

  • Issue Resolution: Act as the first point of contact for client concerns; resolve issues

promptly to maintain trust and retention.

  • Lead Management: Manage client leads effectively, ensure timely follow-ups, and

coordinate with sales and service teams for smooth onboarding.

  • Cross-functional Collaboration: Work closely with sales, operations, product, and

support teams to deliver a seamless client experience.

  • Problem Solving: Analyze client feedback and operational challenges to identify

opportunities for improvement and implement effective solutions.

  • Performance Tracking: Monitor client usage, performance metrics, and engagement

levels to ensure delivery of promised value.

Qualifications & Skills

  1. Graduate in Business, Marketing, or related field.

  2. Experience: 6 months-2 years in client servicing, operations, or delivery

management.

  1. Strong communication and interpersonal skills.

  2. Proficiency in CRM tools and MS Office Suite.

  3. Ability to thrive in a fast-paced environment and meet strict timelines.

Compensation.

Salary Range: LPA (depending on skills and experience)

Engagement Type: 6 Months Retainer Agreement

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