
Customer Relation Manager
3 days ago
Roles & Responsibilities :
- Attracts potential customers by answering service questions and suggesting information about other services.
- Serves customers by providing company service information and lead closings.
- Opens customer accounts by recording Waitlist information.
- Maintains customer records by updating detailed information.
- Daily follow-up with the operational team & updating lead status.
- Recommends potential services to management by collecting customer information and analyzing customer needs.
- Prepares service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
- To Manage Inbound and Outbound calls in a timely manner
- Identify customers requirements, clarify information and provide them with the resolution based on company policy
- Handle any required communication or coordination required between Partners(Tankers) and customers
- Entering customer and account data from source documents within time limits
- Compiling, verifying the accuracy, and sorting information to prepare source data for computer entry
- Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking the output
Job Types: Full-time, Permanent
Pay: ₹400, ₹450,000.00 per year
Work Location: In person
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