Customer Relation Executive

7 days ago

Ahmedabad Gujarat, India Synergy Resource Solution Full time

**Our client is a leading waste management broker based in the UK. We are dealing in all kinds of waste collection across the UK.**

**Job Position - Customer Relation Executive**

**Experience: 1-3 year**

**Location: Paldi, Ahmedabad**

**CTC - Best in industry**

**Education: Any Bachelor Degree**

**Gender: Female**

**Job Timings -1:00pm to 10:00pm (5 Days working)**

**Required Skill**:
**Objectives of this role**
- **Serve as the main point of contact in all matters related to client concerns and needs**:

- **Build and strengthen client relationships to achieve long-term partnerships**:

- **Maintain accurate client records, keeping track of any contract updates and renewals**:

- **Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met**:

- **Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients...**

**Responsibilities**
- **Handle inquiries and requests from customers and address their needs**:

- **Stay on top of accounts, making sure they receive services that are within their budget and meet their needs**:

- **Meet regularly with other team members to discuss progress and find new ways to improve business**:

- **Generate progress reports for clients and senior leaders within the organization**:

- **Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly**

**Required skills and qualifications**
- **Internship or professional experience in a sales or customer service role**:

- **Ability to multitask and juggle several responsibilities simultaneously**:

- **Strong written and verbal communication skills**:

- **Excellent organizational skills and attention to detail**

**Preferred skills and qualifications**
- **Proven track record of meeting or exceeding quotas and receiving positive customer feedback**:

- **Proficiency with common customer success and customer relationship management software, such as Gainsight and Salesforce**:

- **Professional certification (ex: from Strategic Account Management Association)**

**Salary**: ₹25,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Ahmedabad, Ahmedabad - 380007, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

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