Customer Relation Executive

6 days ago

Vadodara Gujarat, India Shhivtek Industries Private Limited Full time

**Company-Shhivtek Industries Private Limited**

**Location-Vadodara**
**(Asopalav OneWest Sevasi Canal Road,Vadodara)**

**Experience-2 to 5 Years**

**CUSTOMER RELATION EXECUTIVE**

**Roles &* Responsibilities**:*

Maintain up-to-date customer database and records in the system

Service Reminder call to customers as per process

Answer calls professionally to provide necessary information about products and services, and obtain details of complaints.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.

Follow up to ensure that appropriate actions were taken on customers requests/ complaints.

Escalate unresolved customer grievances or special requests to the concerned for further actions as per the escalation matrix.

Pay: ₹9,649.93 - ₹32,528.65 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 3 years (preferred)
- Customer service: 3 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

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