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Client Relations Executive

2 weeks ago

Ahmedabad Gujarat, India R Kumar Opticians Full time

**Job description**

**Job Title: Client Relations Executive (CRE)**

**Location: Ahmedabad**

***

**Responsibilities**:

- Ensure outstanding customer satisfaction by maintaining strong working relationships.
- Guide and lead team members to deliver products/services that meet or exceed the customer requirements.
- Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
- Provide proper refund and compensation to customers on time.
- Maintain complete and accurate customer correspondence data.
- Develop and update client related reports.
- Managing client relationships to build a reputation for excellent service and generate repeat business.
- Identify and develop problem solving methodologies to resolve customer issues.
- Having knowledge of social media platforms.
- Assist customers with the help of Mail and live chat

**Requirements**:

- Strong analytical and problem-solving skills.
- Good organizational and communication skills.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹22,000.00 per month

**Benefits**:

- Leave encashment
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Yearly bonus

Application Question(s):

- Have you used any social media platforms professionally to engage with customers or handle service queries?
- Can you join immediately?
- Did you work in the retail industry?
- Current Salary?
- Are you comfortable with Timings - 10:00 am to 8:30 pm (flexible for rotational day shifts) ?

Work Location: In person