Service Desk Engineer

3 weeks ago

Chennai, India Guidehouse Full time

What You Will Do:

  • Work as a Service Desk/ helpdesk/desktop support Engineer.
  • Will s provide technical assistance to lobal users
  • Recognize, diagnose, research, isolate, and resolve problems through engaging discussions with users.
  • Troubleshoot and resolve technical issues related to operating systems, MS Office applications, email, special applications, Internet connections, and hardware/peripheral equipment
  • Route more complex problems to our internal next-level IT support staff.
  • Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis
  • Work in night shifts, to support users in USA and various other locations.

What You Will Need:

  • Should be Engineering/Science graduate
  • Minimum 2+ years of relevant experience in a Service Desk role
  • Strong verbal and written communication skills in English
  • Hands-on experience in managing IT devices such as Laptops, Desktops & Accessories
  • Must have knowledge of the ITIL framework and information security concepts aligned with ISO 27001 standards
  • Should have working knowledge in any ticketing tools, preferably ServiceNow
  • Willingness to work night shifts

What Would Be Nice to Have:

  • Certifications such as MCP and ITIL V4
  • Quick learner and eager to grow with us.

  • Service Desk Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India Fourth Dimension Technologies Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    IT Service Desk EngineerDay to day management of the First Line Service Desk function:a. Ensure that the Service Desk is an excellent deliverer of Customer Serviceb. Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the teamc. Be responsible for the operational management of call assignments within the Service...

  • Service Desk Engineer

    3 weeks ago

    Chennai, India Fourth Dimension Technologies Full time

    IT Service Desk Engineer Day to day management of the First Line Service Desk function: a. Ensure that the Service Desk is an excellent deliverer of Customer Service b. Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the team c. Be responsible for the operational management of call assignments within the...

  • Service Desk Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India Axiom Software Solutions Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    A Service Desk Engineer is an IT professional who provides technical support and assistance to end users and organizations. They are typically the first line of contact for any tech-related issues, and their goal is to resolve problems quickly to minimize disruption. Key Responsibilities:Troubleshooting hardware, software, network, and system...

  • Service Desk Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India Axiom Software Solutions Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    A Service Desk Engineer is an IT professional who provides technical support and assistance to end users and organizations. They are typically the first line of contact for any tech-related issues, and their goal is to resolve problems quickly to minimize disruption. Key Responsibilities: Troubleshooting hardware, software, network, and system issues. ...

  • Service Desk Engineer- Hyderabad

    4 weeks ago

    Chennai, Tamil Nadu, India Diverse Lynx Full time

    Hiring for Service Desk Engineer- Hyderabad Job Summary The Service Desk Engineer is responsible for providing first-line technical support to internal or external users The ideal candidate will have hands-on experience supporting IT systems troubleshooting technical issues and working within SLA-driven environments to ensure timely and effective...

  • Service Desk Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India Mindsprint Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Service Desk EngineeringJob Description & Skills Required:Have technical expertise on the IT Service desk through chat, email, and voice.Professional Communication with end users required: keeping them informed of incident progress, notifying them of impending changes or agreed outagesRemote L1 support by troubleshooting all Desktop/laptop/Application...

  • Service Desk Engineer

    3 weeks ago

    Chennai, India Mindsprint Full time

    Service Desk Engineering Job Description & Skills Required: Have technical expertise on the IT Service desk through chat, email, and voice. Professional Communication with end users required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Remote L1 support by troubleshooting all Desktop/laptop/Application...

  • Service Desk Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India Guidehouse Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    What You Will Do:Work as a Service Desk/ helpdesk/desktop support Engineer.Will s provide technical assistance to lobal usersRecognize, diagnose, research, isolate, and resolve problems through engaging discussions with users.Troubleshoot and resolve technical issues related to operating systems, MS Office applications, email, special applications, Internet...

  • Service Desk Engineer

    7 days ago

    Chennai, Tamil Nadu, India Axiom Software Solutions Full time

    A Service Desk Engineer is an IT professional who provides technical support and assistance to end users and organizations They are typically the first line of contact for any tech-related issues and their goal is to resolve problems quickly to minimize disruption Key Responsibilities Troubleshooting hardware software network and system issues ...

  • Service Desk Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India Fourth Dimension Technologies Pvt Ltd Full time ₹ 2,50,000 - ₹ 4,67,477 per year

    Day to day management of the First Line Service Desk function:Internation Voice support Experience.a. Ensure that the Service Desk is an excellent deliverer of Customer Serviceb. Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the teamc. Be responsible for the operational management of call assignments within...