Service Desk Engineer

4 days ago

Chennai, Tamil Nadu, India Guidehouse Full time ₹ 9,00,000 - ₹ 12,00,000 per year

What You Will Do:

  • Work as a Service Desk/ helpdesk/desktop support Engineer.
  • Will s provide technical assistance to lobal users
  • Recognize, diagnose, research, isolate, and resolve problems through engaging discussions with users.
  • Troubleshoot and resolve technical issues related to operating systems, MS Office applications, email, special applications, Internet connections, and hardware/peripheral equipment
  • Route more complex problems to our internal next-level IT support staff.
  • Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis
  • Work in night shifts, to support users in USA and various other locations.

What You Will Need:

  • Should be Engineering/Science graduate
  • Minimum 2+ years of relevant experience in a Service Desk role
  • Strong verbal and written communication skills in English
  • Hands-on experience in managing IT devices such as Laptops, Desktops & Accessories
  • Must have knowledge of the ITIL framework and information security concepts aligned with ISO 27001 standards
  • Should have working knowledge in any ticketing tools, preferably ServiceNow
  • Willingness to work night shifts

What Would Be Nice to Have:

  • Certifications such as MCP and ITIL V4
  • Quick learner and eager to grow with us.

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