Holiday Sales Consultant

7 days ago

Bengaluru, India CIEL HR Full time

Role & responsibilities:

We are seeking a Holiday Sales Consultant to be the bridge between high-intent leads and unforgettable journeys. This is a consultative, customer-facing role where youll engage with potential travelers, understand their aspirations, and guide them towards choosing the right immersive travel experience.

Unlike transactional sales, this role demands relationship-building, storytelling, and the ability to position the emotional value of travel. You will not be a pushy salesperson you will be a trusted advisor, ensuring that every traveler feels informed, excited, and confident about joining our curated journeys.

Key Responsibilities:

  • Lead Engagement & Conversion: Manage high-potential inbound leads (400+ invite requests per trip), conduct structured consultative conversations, and convert interest into confirmed bookings.

  • Customer Discovery: Uncover traveler motivations, preferences, and concerns to tailor trip recommendations effectively.

  • Product Knowledge & Storytelling: Present itineraries, inclusions, and logistics with clarity while bringing the trip alive through compelling storytelling.

  • Relationship Building: Establish rapport quickly, becoming a trusted advisor who guides customers through their decision-making journey.

  • Sales Excellence: Drive conversions for high-ticket, curated holidays while maintaining customer satisfaction and trust.

  • Organization & Follow-up: Maintain accurate lead records, track follow-ups, and ensure no customer touchpoint is missed.

  • Customer Experience Advocacy: Champion Scapias brand promise of deeply immersive travel, ensuring every interaction reflects our ethos.

Experience & Background:

  • 1–3 years of sales experience, preferably in travel, lifestyle, events, education, or other consultative, high-involvement industries.

  • Proven track record of success in high-ticket, non-transactional sales.

  • Prior experience in customer-facing roles with a focus on trust-building, emotional engagement, and delivering premium services.

Skills & Competencies:

Functional Skills:

  • Consultative Selling: Skilled at leading needs-based conversations and tailoring solutions.

  • Product Guidance: Ability to explain itineraries, inclusions, and handle queries with confidence.

  • Lead Management: Organized in maintaining pipelines, follow-ups, and CRM notes.

  • Value Selling: Capable of positioning the emotional and lifestyle benefits of travel beyond just logistics.

Personal Attributes:

  • Customer Intuition: Sharp ability to read buying signals and prioritize high-intent leads.

  • Relationship Builder: Builds trust and rapport naturally; acts as a guide, not a seller.

  • Communication & Presence: Confident, warm, and clear communicator across calls, messages, and emails.

  • Storytelling Ability: Paints vivid pictures of the experience, sparking excitement and curiosity.

  • Passion for Travel: Genuine enthusiasm for travel, bringing authenticity and inspiration into every conversation.

Preferred candidate profile:

  • MALE FEMALE can Apply:
  • Any stream of Graduation is Mandatory:
  • Open To Travel: This is a critical aspect of the job's nature. The candidate must be prepared and willing to travel frequently as part of their job responsibilities.

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