Holiday Sales Consultant

About Scapia
Scapia is India's first travel-led fintech brand, blending financial innovation with curated travel. Our Holidays Business vertical aims to deliver unique, immersive, small-group & free independent journeys across the world.

Role Overview

We are seeking a Holiday Sales Consultant to be the bridge between high-intent leads and unforgettable journeys. This is a consultative, customer-facing role where you'll engage with potential travelers, understand their aspirations, and guide them towards choosing the right immersive travel experience.

Unlike transactional sales, this role demands relationship-building, storytelling, and the ability to position the emotional value of travel. You will not be a "pushy" salesperson – you will be a trusted advisor, ensuring that every traveler feels informed, excited, and confident about joining our curated journeys.

Key Responsibilities

• Lead Engagement & Conversion: Manage high-potential inbound leads (400+ invite requests per trip), conduct structured consultative conversations, and convert interest into confirmed bookings.
• Customer Discovery: Uncover traveler motivations, preferences, and concerns to tailor trip recommendations effectively.
• Product Knowledge & Storytelling: Present itineraries, inclusions, and logistics with clarity while bringing the trip alive through compelling storytelling.
• Relationship Building: Establish rapport quickly, becoming a trusted advisor who guides customers through their decision-making journey.
• Sales Excellence: Drive conversions for high-ticket, curated holidays while maintaining customer satisfaction and trust.
• Organization & Follow-up: Maintain accurate lead records, track follow-ups, and ensure no customer touchpoint is missed.
• Customer Experience Advocacy: Champion Scapia's brand promise of deeply immersive travel, ensuring every interaction reflects our ethos.

Experience & Background

• 1–3 years of sales experience, preferably in travel, lifestyle, events, education, or other consultative, high-involvement industries.
• Proven track record of success in high-ticket, non-transactional sales.
• Prior experience in customer-facing roles with a focus on trust-building, emotional engagement, and delivering premium services.

Skills & Competencies

Functional Skills

• Consultative Selling: Skilled at leading needs-based conversations and tailoring solutions.
• Product Guidance: Ability to explain itineraries, inclusions, and handle queries with confidence.
• Lead Management: Organized in maintaining pipelines, follow-ups, and CRM notes.
• Value Selling: Capable of positioning the emotional and lifestyle benefits of travel beyond just logistics.

Personal Attributes

• Customer Intuition: Sharp ability to read buying signals and prioritize high-intent leads.
• Relationship Builder: Builds trust and rapport naturally; acts as a guide, not a seller.
• Communication & Presence: Confident, warm, and clear communicator across calls, messages, and emails.
• Storytelling Ability: Paints vivid pictures of the experience, sparking excitement and curiosity.
• Passion for Travel: Genuine enthusiasm for travel, bringing authenticity and inspiration into every conversation.

What Success Looks Like

• Consistently converts high-potential leads into confirmed travelers.
• Creates memorable customer experiences that lead to referrals and repeat bookings.
• Balances sales targets with authentic, trust-based customer interactions.
• Embodies Scapia's ethos: thoughtful, persuasive, and people-first.

Why Join Us?

At Scapia, you won't just sell holidays—you'll be shaping transformative journeys for travelers who seek meaning and adventure. You'll work with a passionate team, access world-class curated experiences, and grow in a company that's redefining travel for a new generation.