
Holiday Sales Consultant
1 week ago
Role & responsibilities
- Lead Engagement & Conversion: Manage high-potential inbound leads (400+ invite requests per trip), conduct structured consultative conversations, and convert interest into confirmed bookings.
- Customer Discovery: Uncover traveler motivations, preferences, and concerns to tailor trip recommendations effectively.
- Product Knowledge & Storytelling: Present itineraries, inclusions, and logistics with clarity while bringing the trip alive through compelling storytelling.
- Relationship Building: Establish rapport quickly, becoming a trusted advisor who guides customers through their decision-making journey.
- Sales Excellence: Drive conversions for high-ticket, curated holidays while maintaining customer satisfaction and trust.
- Organization & Follow-up: Maintain accurate lead records, track follow-ups, and ensure no customer touchpoint is missed.
- Customer Experience Advocacy: Champion Scapias brand promise of deeply immersive travel, ensuring every interaction reflects our ethos.
Preferred candidate profile
- 13 years of sales experience, preferably in travel, lifestyle, events, education, or other consultative, high-involvement industries.
- Proven track record of success in high-ticket, non-transactional sales.
- Prior experience in customer-facing roles with a focus on trust-building, emotional engagement, and delivering premium services
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