Customer Service Representative

1 week ago


Uncha Samana, India sploot Full time

Job Title: Support RepresentativeAnnual Compensation Range: Rs. 3,00,000 Rs. 5,00,000At sploot, we're building an everything app for dog parents from content and community, to buying products and services. We have 100K+ downloads on Play Store, and are gearing up to 3x this number in 2024.We're committed to solving " Dhyaan kaun rakhega" or " Who will take care of the dog" for dog parents. We do this by answering of all their questions (through content and community) and frequent dog-related chores (walking, grooming, food etc).This role pertains to manage and improve walk quality for existing subscribers by monitoring service levels.Morning Shift: 6am 3pmEvening Shift: 1pm 10pm6 Days a week working (week off is decided based on the roster for that month)If you:like building things from scratchlove dogshave good written and oral communication skills in English and Hindiare obsessed with conversion funnelshave 0-1 years of experience in customer service for supply chain / logistics / warehouse / service side operationsthen this is for youWhat This Role Entails:1. Managing daily walk operations: ensuring SOPs are followed, and on-time walk % is > 95%2. Conductingmonthly quality audits for all subscribers and service partners



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