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Customer Service Representative
2 months ago
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner. - Provide accurate information regarding products, services, and policies. - Troubleshoot and resolve customer issues effectively, ensuring high levels of customer satisfaction. - Document customer interactions and maintain detailed records of inquiries and resolutions in our CRM system. - Collaborate with other departments to address customer concerns and implement solutions. - Stay updated on product knowledge and company policies to provide accurate information. - Identify opportunities for improving customer service processes and contribute ideas for enhancements. - Participate in training sessions and team meetings to continuously improve skills and knowledge.
Qualifications:
- Any Graduate will be preferred. - Previous experience in customer service or support roles is a plus. - Excellent verbal and written communication skills. - Strong problem-solving abilities and attention to detail. - Ability to work in a fast-paced environment and manage multiple tasks simultaneously. - Proficient in using CRM tools. - A positive attitude and a passion for helping others.
