Customer Support Specialist

3 weeks ago


chennai, India FXCM Full time
Job Details

Job Summary:
We are hiring a Crypto Customer Success Specialist, focusing on delivering top-notch, hands-on support for our customers' transactions with fiat and cryptocurrencies. This role is all about being on the front lines, ensuring every transaction not only complies with regulations but also exceeds customer expectations. With your deep understanding of fintech or crypto exchange operations, you will directly enhance user satisfaction and streamline our service delivery.

Key Responsibilities:

Manage internal and external inquiries on fiat and crypto transactions, including deposits, withdrawals, while ensuring compliance and customer satisfaction. Optimize operations by balancing quick response times with accurate, solution-focused outcomes. Develop and update FAQs to distill product information and customer journey insights, facilitating self-service among users.  Utilize monitoring tools to track exchange liquidity, setting alerts for significant changes and informing relevant stakeholders promptly.  Work closely with product teams, offering refined customer feedback to inform future product improvements.

Qualifications:

Bachelor's degree in finance, Economics, Information Technology, or related field Minimum 3 years of relevant working experience, preferably crypto related Strong knowledge of crypto ecosystems, platforms, transactions, and technologies Excellent communication skills, with the ability to explain complex processes clearly and concisely. High attention-to-detail, ability to work independently. Fluency in English, both written and spoken. Additional languages are a plus.


Working days/hours:  Monday to Friday; Fully working from the office - Indiqube Alpine (Transit) 7th Floor, Jawaharlal Nehru Road, Guindy Area - adjacent to Ekattuthangal Metro Station.
All Technementals Innovation India Private Limited employees must be eligible to work in India.



  • Chennai, Tamil Nadu, India Wee-support Full time

    Manage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...


  • Chennai, Tamil Nadu, India Wee-support Full time

    Manage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...


  • Chennai, Tamil Nadu, India Wee-support Full time

    Manage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...


  • Chennai, Tamil Nadu, India Wee-support Full time

    Manage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...


  • Chennai, Tamil Nadu, India Wee-support Full time

    Manage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...

  • Customer Support

    2 weeks ago


    Chennai, India Skillease Full time

    CADD CENTRE: CADD Centre Group is a global network of diversified skill development centres. We are a technical workforce development enterprise. CADD Centre Training Services is the training division of CADD Centre Group. JOB BRIEF We are looking for a **Customer Support** Specialist to assist our customers with technical problems when using our products...


  • Chennai, Tamil Nadu, India FXCM Full time

    Job Details Job Summary: We are hiring a Crypto Customer Success Specialist, focusing on delivering top-notch, hands-on support for our customers' transactions with fiat and cryptocurrencies. This role is all about being on the front lines, ensuring every transaction not only complies with regulations but also exceeds customer expectations. With your deep...

  • Customer Support

    3 weeks ago


    Chennai, India Smart Moves Full time

    Must have 1. Min 3 year experience in Support as a mandate. 2. Good communication skills, they will be interacting with some of the big lenders/corporates across India. 3. Should have strong interpersonal skills to be able to coordinate with internal departments and resolve tickets within SLA. 4. It will be a 6 days working week with Sunday being a...

  • Customer Support

    2 weeks ago


    Chennai, India Zuper Inc Full time

    **Customer Support Specialist JD** **Roles & Responsibilities**: - Update our internal databases with information about technical issues and useful discussions with customers - Monitor customer complaints on social media and reach out to provide assistance - Gather customer feedback and share with our Product, Sales and Marketing teams - Experience as a...


  • Egmore, Chennai, Tamil Nadu, India Industrial Support Services Full time

    **Customer Support Executive** **Should have Good English communication skill** **Generating leads and Identifying buyers & suppliers (B2B).** **Negotiating and Renegotiating with customers and suppliers** **Any Degree** **Exp : 1 yr - 2 yrs** **Immediate Joining Preferred** **Job Types**: Full-time, Regular / Permanent **Salary**: ₹12,000.00 -...

  • Customer Support

    6 days ago


    Chennai, Tamil Nadu, India Smart Moves Full time

    Must haveMin 3 year experience in Support as a mandate.Good communication skills, they will be interacting with some of the big lenders/corporates across India.Should have strong interpersonal skills to be able to coordinate with internal departments and resolve tickets within SLA.It will be a 6 days working week with Sunday being a common WO and coverage...

  • Support Specialist

    1 month ago


    Chennai, India MX Full time

    Job Summary We have an immediate need for an internal IT support Specialist. The IT Support Specialist will report to the Senior Manager of IT Operations. The primary responsibility of the IT Support Specialist is to handle internal IT support needs in our MX India office . In addition, the IT Support Specialist will be responsible for maintaining end user...


  • Chennai, India FXCM Full time

    Job DetailsJob Summary:We are hiring a Crypto Customer Success Specialist, focusing on delivering top-notch, hands-on support for our customers' transactions with fiat and cryptocurrencies. This role is all about being on the front lines, ensuring every transaction not only complies with regulations but also exceeds customer expectations. With your deep...

  • Customer Support

    3 weeks ago


    Saidapet, Chennai, Tamil Nadu, India Boston Business Solutions Private Limited Full time

    Customer Support to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include **resolving customer queries, recommending solutions and guiding product users through features** Ability to commute/relocate: - Saidapet, Chennai, Tamil Nadu: Reliably commute or planning to relocate...


  • Guindy, Chennai, Tamil Nadu, India Industrial Support Services Full time

    **Looking Customer Support Executive** **Should have good communication skills in Tamil / English / Hindi** **Should have 2 yrs experience in Telesales / Customer Support** **Immediate Joiner will be preferred.** **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Health insurance - Life...


  • Guindy, Chennai, Tamil Nadu, India Industrial Support Services Full time

    **Looking Customer Support Executive** **Should have good communication skills in Tamil / English / Hindi** **Should have 2 yrs experience in Telesales / Customer Support** **Immediate Joiner will be preferred.** **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Health insurance - Life...

  • Customer Support

    3 weeks ago


    Chennai, Tamil Nadu, India Maatrom HR Solution Full time

    Designation: Customer Support Executive(Construction Industry) Qualification: Any degree Experience :3+yrs **Salary**:Industry norms Gender :Female Location: Perungudi ,Chennai Keyskills: Customer Support Specialist responsibilities include **resolving customer queries, recommending solutions and guiding product users through features and...

  • Customer Support Exe

    2 months ago


    Chengalpattu, Chennai, Tamil Nadu, India Industrial Support Services Full time

    **DME for Customer Support in Tyre Industry** **Should have Production / Maintenance Knowledge** **Experience in Tyre industry preferred** **Exp : 1 yr - 3 yrs** **Qualification : DME** **Immediate Joining Will be preferred.** **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Paid time...


  • chennai, India FXCM Full time

    Job Details Job Summary: We are hiring a Crypto Customer Success Specialist, focusing on delivering top-notch, hands-on support for our customers' transactions with fiat and cryptocurrencies. This role is all about being on the front lines, ensuring every transaction not only complies with regulations but also exceeds customer expectations. With your deep...


  • Chennai, Tamil Nadu, India Hitachi Careers Full time

    Description Company Information:Hitachi Energy is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable, and modern energy for all. We help to power your home, keep the factories running, and our hospitals and schools open. Come as you are and prepare to get better as you learn from others. Bring your...