Support Specialist

1 month ago

Chennai, India MX Full time

Job Summary
We have an immediate need for an internal IT support Specialist. The IT Support Specialist will report to the Senior Manager of IT Operations. The primary responsibility of the IT Support Specialist is to handle internal IT support needs in our MX India office . In addition, the IT Support Specialist will be responsible for maintaining end user devices such as laptops, desktops, tablets, mobile hotspots, etc.

Job Duties
Provide internal support for IT questions, incidents, issues, and requests
Escalate to Service Desk III and System Administrators in the U.S. as needed
IT inventory, asset tracking, and organization
Shipping and receiving IT equipment such as laptops and monitors
Setup and troubleshoot AV equipment; provide support, training and assistance for audio visual equipment in conference rooms, in open use areas and for company meetings
Setup employee workstations and peripherals
Employee onboarding and training on how to access and use company systems
Create knowledge articles for common questions or processes
Work with Procurement team for purchasing IT equipment and software
Keep up-to-date on new technologies
Assist with hands-on support for infrastructure (Networking, CCTV, AV equipment, etc.) located at MX India office

Basic Requirements
Demonstrate a proactive attitude towards projects, users, and systemsTwo or more years of technical experience
Strong knowledge and experience with Windows, macOS, iOS & Android
Experience supporting Google Workspace
Familiarity operating audio and video equipment
Experience supporting network printers
Experience using Endpoint Management tools such as JAMF and Intune
Networking services & technologies such as VPN, DNS, IP addressing, network cabling
Ability to diagnose & troubleshoot technical issues
Incident Management System (ServiceNow)
Understanding of the ITIL framework
Advanced Requirements
A+ Certification
Continued IT Education

Work Environment
In this role, a significant aspect of the job involves working in the office for a standard 40-hour workweek. We believe that the collaborative nature of our work and the face-to-face interactions among team members are essential for fostering a dynamic and productive work environment. Being present in the office enables seamless communication, facilitates quick decision-making, and encourages spontaneous collaboration that contributes to the overall success of our projects. We value the synergy that comes from having our team members physically together, allowing for immediate problem-solving, idea exchange, and team building.

Compensation
The expected earnings for this role could be comprised of a base salary and other forms of cash compensation, such as bonus or commissions as applicable.
This pay range is just one component of MX‘s total rewards package. MX takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location, skillset, peer compensation.
**Please note applicants applying for this position must have the legal right to work in India without the need for sponsorship. We are unable to provide work sponsorship for this role, and candidates should be able to verify their eligibility to work in the country independently. Proof of eligibility to work in India will be required as part of the hiring process.

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