Customer Support

2 weeks ago


Chennai, India Zuper Inc Full time

**Customer Support Specialist JD**

**Roles & Responsibilities**:

- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work

**Expectations**:

- Having an experience of 2 to 5 years
- Excellent communication and problem-solving skills
- Ensure customer satisfaction and provide professional customer support.
- Excellent Communication Skills
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- Ready to work in rotational shifts

**Culture & Benefits**:

- Flexible in Office timings
- Wellness Coverage
- Work Life Balance
- An incredible team of smart and supportive people
- Opportunity to wear multiple hats and juggle multiple roles
- Be rewarded with a very competitive package
- Plenty of opportunities to learn. We have a strong and diverse training program
- We may ask a lot of you, but we promise the effort will be rewarded

**About the Company**:
Schedule:

- Monday to Friday

**Experience**:

- Total work: 2 years (preferred)
- Customer service: 2 years (preferred)

Shift availability:

- Night Shift (preferred)



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