Associate - Client Services
3 weeks ago
Key accountabilities
• Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and escalate issues in an accurate and timely manner
• Provide client support and follow up all questions or issues until resolution, regularly inform the client of progresses notably when in depth analysis is needed
• Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives.
• Drives continuous improvement of process and practices, assess and select improvement opportunities that provide long-term value and minimize operational risks
• Contribute to operation enhancement projects, review of specifications and creation of terms of reference on coming products and initiatives, support to clients for the developments and tests, execution of conformance tests with the clients
Your profile
• Strong financial background and a good knowledge / understanding of the various activities of Euronext direct & indirect client base.
• Prior relevant Client Services experience
• High standards of service delivery to clients and ability to create strong relationships
• Strong analytical and organization skills and problem-solving attitude
• Experienced with project management and ability to monitor
• Strong verbal communication skills both internally and externally
Euronext Values
Unity
• We respect and value the people we work with
• We are unified through a common purpose
• We embrace diversity and strive for inclusion
Integrity
• We value transparency, communicate honestly and share information openly
• We act with integrity in everything we do
• We don’t hide our mistakes, and we learn from them
Agility
• We act with a sense of urgency and decisiveness
• We are adaptable, responsive and embrace change
• We take smart risks
Energy
• We are positively driven to make a difference and challenge the status quo
• We focus on and encourage personal leadership
• We motivate each other with our ambition
Accountability
• We deliver maximum value to our customers and stakeholders
• We take ownership and are accountable for the outcome
• We reward and celebrate performance
We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.
Additional Information
This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.
-
Operations client service
6 days ago
bangalore, India State Street Full timeWho we are looking for: This is a position with a high level of responsibility within the Client Operations Delivery team. The Client Delivery Associate is responsible for service delivery to global clients. The role is responsible for ensuring successful service delivery including inquiry resolution and reporting’s. What you will be...
-
Customer Service Associate
4 weeks ago
bangalore, India Aadhi Consulting Services Full timeWe are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. Responsibilities: Attending training...
-
Client Success Associate
6 days ago
bangalore, India Brand Scale - Up Inc. Full timeHiring for: Brand Scale-Up Inc.Location: Dasarahalli (near Manyata Tech. Park), North BangaloreDesignation: Client Success AssociateExperience: 2-3 yearsSalary : 30K to 40K depending upon competencyOverview:We are seeking a dynamic and experienced Client Success Associate with a background in the advertising industry to join our team. As an integral part...
-
Client Success Associate
6 days ago
bangalore, India Brand Scale - Up Inc. Full timeHiring for: Brand Scale-Up Inc. Location: Dasarahalli (near Manyata Tech. Park), North Bangalore Designation: Client Success Associate Experience: 2-3 years Salary : 30K to 40K depending upon competency Overview: We are seeking a dynamic and experienced Client Success Associate with a background in the advertising industry to join our team. As an...
-
Operations client service
1 day ago
Bangalore, India State Street Full timeWho we are looking for: This is a position with a high level of responsibility within the Client Operations Delivery team. The Client Delivery Associate is responsible for service delivery to global clients. The role is responsible for ensuring successful service delivery including inquiry resolution and reportingâs.What you will be responsible...
-
AVP – Strategic Transformation
4 weeks ago
bangalore, India The Edge Partnership Full timeKey responsibilities Develop and execute strategic initiatives aligned with client service strategy and data insights. Analyze and enhance client service processes for operational efficiency and accuracy. Identify and address customer journey pain points to improve overall experience. Lead planning, execution, and monitoring of...
-
Client Servicing
4 weeks ago
bangalore, India Geek Creative Agency Full timeGeek Creative Agency is looking for Client Service Manager. Job Description: Operate as the lead point of contact for any and all matters specific to our customers. Build and maintain strong, long-lasting customer relationships Work closely with all internal teams, contribute in ideas and projects and ensure timely delivery. Communicate clearly the...
-
Senior Client Services Manager
5 hours ago
bangalore, India TalentPrism HR Services Full timeTHIS JOB POSTING IS FOR ONE OF OUR CLIENTS WHICH IS AN ESTEEMED B2B MARKETING AND EVENT MANAGEMENT AGENCY, OPERATING ACROSS INDIA AND ABROAD. Designation: Sr. Manager - Client Servicing Location: Bengaluru, Karnataka Budget: 20 LPA Experience: 7-8 years in similar marketing/event management agency Educational Qualification: PG in Marketing is...
-
Helpdesk Associate
7 days ago
bangalore, India NTT DATA Services Full timeAt NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we...
-
Client Services Manager
4 weeks ago
bangalore, India Alore - Growth OS Full timeAlore is a business's dependable growth operating system, bringing revenue velocity.Alore offers a dynamic outbound sales automation platform to streamline the sales process.Beyond our core product, we provide a comprehensive managed service, taking charge of our clients' entire outbound lead generation cycle (Done for You Services). By leveraging our...
-
Client Services Manager
3 weeks ago
bangalore, India Alore - Growth OS Full timeAlore is a business's dependable growth operating system, bringing revenue velocity. Alore offers a dynamic outbound sales automation platform to streamline the sales process. Beyond our core product, we provide a comprehensive managed service, taking charge of our clients' entire outbound lead generation cycle (Done for You Services). By leveraging our...
-
Helpdesk Associate
4 weeks ago
Bangalore, India NTT DATA Services Full timeAt NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we...
-
Helpdesk Associate
4 weeks ago
Bangalore, India NTT DATA Services Full timet NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we...
-
Client Services Manager
2 weeks ago
bangalore, India Cielo Full timeJob DescriptionThe Client Services Manager (CSM) is responsible for leading a team of recruiters to deliver a best in class service to clients across one or more client accounts, building trust and strong relationships with key client contacts to achieve the talent acquisition partnership goals. Duties and Responsibilities: Team Management Lead a high...
-
Accounting Services Associate I
2 days ago
bangalore, India Conduent Business Services Full timeThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
-
Customer Service Associate
6 days ago
bangalore, India Jobee Fie Full timeOverview: The CustomerService Associate plays a crucial role in ensuring customersatisfaction and fostering positive relationships between thecompany and its clients. They are the first point of contact forcustomers providing assistance resolving inquiries and ensuring aseamless customer experience.KeyResponsibilities: Respond to customerinquiries via phone...
-
Operations Client Service, Assc2
4 weeks ago
Bangalore City, India State Street Full timeJob Description Who we are looking for: This is a position with a high level of responsibility within the Client Operations Delivery team. The Client Delivery Associate is responsible for service delivery to global clients. The role is responsible for ensuring successful service delivery including inquiry resolution and reportings. Why this role is...
-
Sr. Brand Services Associate
4 weeks ago
bangalore, India Publicis Groupe Full timePosition: Sr. Brand Services AssociateExp Required: 2 - 4 yearsMain Task & Responsibilities:Manage day to day operations (inter dept coordination, intra dept coordination, finalizing work – taking feedback, understanding how to decode client feedback, artworks, attention to detail, competitive knowledge, market visits, minutes of the meeting.Knowledge of...
-
Asset Servicing
5 hours ago
bangalore, India JPMorgan Chase & Co. Full timeYou are a strategic thinker passionate about driving solutions. You have found the right team. As an Associate in the Markets Asset Servicing team, you are responsible for Income events across EMEA, WHEM & ASIA markets. You are required to ensure timely and accurate processing of income events, collection / payment of claims, timely reconciliation cash,...
-
Client Support
1 week ago
bangalore, India JPMorgan Chase & Co. Full timeYou are a strategic thinker passionate about driving solutions using Client Management. You have found the right team. As the Client Advisor in our Private Banking team, you will spend each day defining, refining and delivering set goals for our firm. Shift Timings : 6:30 AM to 3:30 PM IST Job responsibilities This India team would play a...