Presales Solutions Consultant

3 weeks ago

Bengaluru, India Convin Full time

Brief About Company

Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.


At Convin, we leverage AI/ML to achieve these larger business goals while focusing on bringing efficiency and reducing costs.


Who are our clients :

We are already helping the leaders across Health-tech, Ed-tech, Fintech, E-commerce, and consumer services like Treebo, SOTC, Thomas Cook, Aakash, MediBuddy, and PlanetSpark. But as the list is growing tremendously, we are looking for folks excited about taking this to the market with us.

Still looking for more information, then check our website .


Here’s why you should apply:

If you love AI, understand SaaS, love selling, and looking to join a ship bound to fly- then Convin is the place for you.


Role Description:

We are seeking highly skilled individuals to join our Presales Solution Engineering team.

As a Pre-Sales Solution Engineer at Convin, you will play a key role in demonstrating the

value of our AI-powered platform to prospective clients. You'll collaborate with the sales

team, product managers, and technical experts to align our offerings with the customer's

needs and pain points. Your ability to translate complex technical solutions into business

value and facilitate smooth product adoption will be crucial to driving Convin's success.

As a Solutions Engineer, your primary responsibility will be to showcase our product

offerings and architecture in a way that inspires confidence and addresses any technical

concerns from prospects and customers throughout the sales process. Your goal is to

eliminate technical obstacles and clearly communicate how our technology/products can

meet their needs.

To excel in this role, you'll need a blend of technical expertise and sales acumen. This

includes identifying mission-critical requirements, developing tailored technical sales

strategies, and demonstrating solutions that deliver real business value. If you're able to

bridge the gap between technical capabilities and business needs, we’d love to hear from

you


Responsibilities:

● Understand customer objectives and pain points , and align them with Convin’s

product suite to present the best solutions.

● Deliver tailored product demonstrations that showcase the value of our

AI-powered contact center solutions, addressing specific customer use cases.

● Lead the solution design and product configuration processes, ensuring that

Convin’s platform integrates seamlessly with the client’s infrastructure and

requirements.

● Act as a trusted advisor to clients by addressing technical concerns and providing

guidance that aligns Convin’s products with their business objectives.

● Communicate complex technical information effectively to both technical and

non-technical stakeholders, ensuring clarity and understanding.

● Provide business guidance by understanding the customer’s business processes,

strategy, and objectives, and demonstrating how Convin’s solutions can support and

enhance these areas.

● Engage with AEs and SDRs to deliver standard demos, platform walkthroughs, and

evangelize Convin’s value proposition to prospects.

● Support RFP/RFI responses by crafting detailed technical answers that align with

customer requirements and product capabilities.

● Collaborate cross-functionally with sales, product, and technical teams to

continually refine Convin’s value proposition based on market trends and client

feedback.

● Maintain up-to-date expertise in Convin’s technology, AI-driven contact center

solutions, and relevant industry trends by engaging in product, sales, and technical

training.

● Develop technical collateral such as proposals, presentations, and case studies to

support the sales process.

● Continuously engage with customers throughout the pre-sales process and

beyond, ensuring their needs are met and offering ongoing technical support during

engagements.

● Contribute to a fast-paced sales environment , managing multiple projects and

deadlines while maintaining strong collaboration within the team.

Minimum Qualifications:

● 3+ years of experience in a pre-sales or solution engineering role, preferably within a

B2B SaaS company.

● 3+ years of experience in business requirement gathering, analysis, and solution

proposals.

● Strong understanding of AI, cloud technologies, and contact centre operations.

● Proven experience in demonstrating and articulating complex SaaS products to

business and technical stakeholders.

● Ability to manage multiple client engagements simultaneously and deliver

high-quality solutions under tight deadlines.

● Knowledge of CRM, ERP, or call centre software is a plus.

● Excellent problem-solving skills with a customer-first mindset.

● Excellent verbal, written, presentation, and interpersonal communication skills.

● Ability to collaborate with cross-functional teams to resolve technical challenges.

● Willingness and ability to travel domestically.


Why Convin :

● Opportunity to work with cutting-edge AI technology that is transforming the contact

center industry.

● Be part of a fast-paced, high-growth environment with significant learning and

development opportunities.

● Competitive salary and benefits package, including ESOPs.

If you’re passionate about AI, solving complex business problems, and want to play a key

role in a dynamic B2B SaaS environment, we’d love to hear from you


Here’s What happens after you apply?

1. Within 4 days of your application - our hr team will contact you to schedule a quick chat with one of our founders.

2. If there’s a fit, the 2nd & 3rd rounds will be scheduled within a week.

3. The whole hiring process will be completed within 15 days of your application.


What makes this role a perfect opportunity?

● Expand your knowledge: You can buy a course or book worth Rs. 1000 every month (we reimburse it). And, the best part? It doesn’t have to be related to your job It can be a novel, a gratitude journal, or anything that helps you learn something new.

● Holiday Allowance: INR 24000 allowance every year for travel anywhere.

● Learn Fast: Amazing amount of learning that will help you shape your career and pave the path for entry into one of the most lucrative industries in India right now.

● The fast-growing startup has no limits on what you can learn and gain in terms of experience.

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