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ServiceNow Delivery Lead

3 months ago

Chennai, India Dexian India Full time

We at Dexian India (formerly DISYS India Private Limited) intending to hire ServiceNow Delivery Lead. We are seeking a highly skilled and experienced Techno-Functional ServiceNow Delivery Lead to ensure the team’s success in delivery, primarily by helping to identify and especially remove impediments impacting the team’s ability to delivery management capabilities, and relevant certifications.


Education

Bachelor’s Degree in Computer Science, Information Systems, or another related field

Experience

12+ years of relevant industry experience

5+ years ServiceNow experience

Certifications

  • ITIL4 Foundations Certification/ServiceNow Certification


Delivery Managers work to ensure the team’s success in delivery, primarily by helping to identify and especially remove impediments impacting the team’s ability to deliver

This position requires strong organization skills, excellent interpersonal skills, and the ability to work well in a distributed, multicultural environment and good ServiceNow functional knowledge.

Major Responsibilities:

Service Management: They should have a deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management, change management, and service level management.

Client Relationship Management: Service Delivery Managers need strong interpersonal and communication skills to build and maintain relationships with clients. They should be able to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.

Leadership: They should possess leadership qualities to guide and motivate their team members. This includes the ability to delegate tasks, provide clear directions, and inspire collaboration and teamwork.

Project Management: Service Delivery Managers often oversee multiple projects or initiatives. They need strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.

Problem-Solving: Service Delivery Managers should be adept at analyzing complex situations, identifying problems, and proposing effective solutions. They should have the ability to think critically and make decisions quickly to address service-related challenges.

Financial Management: They should have knowledge of budgeting, cost management, and financial planning to ensure that service delivery stays within budget and aligns with financial goals.

Continuous Improvement: Service Delivery Managers should have a mindset of continuous improvement. They should proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.

Technical Knowledge: While not always required to be hands-on with technical aspects, having a good understanding of ITIL practices and ServiceNow , and emerging technologies can be valuable in understanding the service delivery landscape and effectively communicate with technical teams.

Job Requirements:

  • Minimum Requirements
  • * Experience with ServiceNow tool and good understanding of ITSM, ITOM
  • * Experience implementing project-related changes into a 24x7 production environment.
  • * Should have good working knowledge on ITIL practices and handled larger teams