ServiceNow Delivery Manager

4 days ago

Chennai, India Cprime, Inc Full time

ServiceNow - ITX Delivery Manager


Relevant Experience – 10 -15 years

Location – Chennai, Hyderabad

Job Description

INRY is an Elite ServiceNow partner and one of America's fastest-growing companies (recognized in INC 5000, Financial Times). As a leading ServiceNow partner for over twelve years, we have been closely aligned with ServiceNow in every step of their growth. As a Design partner, we helped build and mature the product. We drove success at over 400 Fortune 500 customers.

Our success and identity are built on the following:

  • Rapid time to value.
  • Easy to work with.
  • INRY assurance for quality and reliability.

We are seeking a skilled and experienced Delivery Manager to lead and manage ServiceNow implementation projects. The ideal candidate will have a strong background in IT service management, experience with ServiceNow, and a proven track record of successfully delivering complex IT projects. This role involves overseeing the delivery of ServiceNow solutions, managing client relationships, and ensuring that projects are completed on time, within scope, and budget.


Key Responsibilities

1. Program Management

• Program Planning and Execution: Develop comprehensive program plans detailing objectives, timelines, resources, and dependencies. Coordinate project execution and ensure alignment with program goals

• Risk and Issue Management: Identify, assess, and mitigate risks and issues. Develop strategies, implement contingency plans, and address issues proactively

• Resource Allocation and Management: Effectively allocate resources across the program. Resolve conflicts and optimize resource utilization to enhance efficiency

• Quality Assurance and Governance: Set quality standards and governance processes. Conduct regular reviews, implement assurance measures, and promote continuous improvement


2. Delivery Management

• Project Management: Lead end-to-end ServiceNow project delivery, including planning, execution, monitoring, and closing. Ensure projects are completed on time, within scope, and budget

• Client Relationship Management: Act as the primary point of contact for clients, maintaining strong relationships and ensuring high levels of client satisfaction. Address and resolve any client concerns or issues that arise during the project lifecycle.

• Team Leadership: Manage and mentor a team of ServiceNow consultants, developers, and analysts. Foster a collaborative and high-performance work environment

• Solution Delivery: Oversee the design, configuration, and deployment of ServiceNow solutions, ensuring alignment with client requirements and best practices.

• Stakeholder Communication: Collaborate with internal and external stakeholders to define project scope, objectives, and deliverables. Provide regular updates on project status, risks, and issues.

• Risk Management: Identify and manage project risks and issues. Develop and implement mitigation strategies to address potential challenges.

• Continuous Improvement: Promote best practices and continuous improvement initiatives within the ServiceNow delivery process. Seek opportunities to enhance efficiency and effectiveness. •Documentation: Ensure thorough documentation of project requirements, processes, and deliverables. Maintain accurate records and project artifacts.


3. Leadership and Team Management

• Leadership & Guidance: Provide leadership and foster a collaborative, high-performing team culture.

• Coaching and Mentoring: Empower team members to achieve their full potential through coaching and mentoring.

• Clear Vision and Direction: Set clear goals, objectives, and expectations for the team.

• Continuous Improvement: Promote a culture of continuous improvement and best practices. • Conflict Resolution and Decision Making: Resolve conflicts and facilitate decision-making to align projects with client expectations.

• Effective Communication: Foster open, transparent communication. Encourage feedback, listen actively, and clearly communicate goals and changes.


Qualifications

• Bachelor's degree in information technology, Computer Science, or a related field. Relevant certifications (e.g., ServiceNow Certified Implementation Specialist) are highly desirable.

• Minimum of 10+ years of experience in IT project management, with a focus on ServiceNow implementations and support. Proven experience managing large-scale IT projects and delivering successful outcomes.

• Strong understanding of ServiceNow platform capabilities, including ITSM, ITOM, ITBM, and custom application development. Familiarity with ITIL and other ITSM frameworks is a plus.

• Demonstrated experience in managing complex projects with multiple stakeholders. Proficiency in project management tools and methodologies.

• Excellent team management and leadership skills, with the ability to motivate and guide a diverse team. Strong interpersonal and communication skills.

• Proven ability to identify, analyze, and resolve complex issues. Strong analytical and critical thinking skills.

• Strong customer service orientation with a focus on delivering value and exceeding client expectations.

• Willingness to travel 50% of the time to various geographies.

• Must be a self-starter with the ability to deal with ambiguity and white spaces and have a startup mindset.

• Must be flexible and ready to pivot based on the changing demands of a project


Our INRY Flex policy lets employees set their work hours. Although we emphasize flexibility, we require some overlap with US time zones to ensure smooth collaboration. Occasionally, you might need to attend late-night meetings, but we offer compensatory time off for any extra hours worked. Join Us Start an exciting adventure with INRY, where each day offers a chance to work with a dynamic team dedicated to innovation and surpassing client expectations. Become part of our vibrant community and make a significant impact in the tech world and beyond.

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