TECHNICAL SUPPORT

4 weeks ago

Pune, India catch skills hr services Full time

HIRING

Must - German language skills C1 or higher

TECHNICAL SUPPORT

IT-Support Mitarbeiter:in (m/w/d)

No. of Vacancies: 3 openings

Location & Working Model

Primary Location: Eggenfelden (on-site office)

Key Responsibilities

First-line support: prompt response to customer inquiries via phone & ticket system

Ensure high customer satisfaction and resolution rates

Document all interactions accurately in CRM

Support users with Telematik­infrastruktur components (TI-Konnektor, eGK readers, etc.)

Collaborate closely with Technical & Software Support teams for issue resolution

Contribute ideas to ongoing product and company development

Ideal Candidate Profile

Must-Haves:

German language skills C1 or higher

Technical training or degree in IT field

2–4 years professional IT experience

Nice-to-Haves:

Experience with Telematik­infrastruktur, TI-Konnektor, insured card readers

Customer service background

Personality Traits:

Enthusiastic about customer service and phone interaction

Friendly, clear communicator

Diligent in written documentation

Proactive interest in shaping company growth

Experience & Education

Experience: Minimum 2–4 years in IT support or related field

Education: Completed technical apprenticeship or IT degree; university degree not required

Specific Tools/Technologies: Telematik­infra struktur components, basic networking/hardware/firewall knowledge, CRM systems

Compensation

Base Salary Range: €30,000 – €50,000 gross per year

Variable/Bonus: Approx. 10 % of base salary

Perks

Brand-new, state-of-the-art office and infrastructure

Opportunity to grow with a fast-scaling digital health company

Direct impact within a small, stable team

Target Industries / Companies (Whitelist): IT system houses, especially those serving healthcare / Telematik­infrastruktur

PLEASE GO THROUGH THE ENTIRE ABOVE WRITTEN JD AND APPLY

Job Types: Full-time, Permanent

Pay: ₹300, ₹450,000.00 per month

Benefits:

  • Health insurance

Language:

  • German (Preferred)

Work Location: In person

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