State Head
4 weeks ago
As State Head – Operations, your primary role will be to play a pivotal role in managing and optimizing various aspects of the business to ensure efficiency, customer satisfaction, and overall success of the organization. In addition to this, please go through the document in detail for other responsibilities.
If you have been a champion in the procurement domain who comes at the back of rich experience, we invite you to seize this opportunity to make a profound impact on our global presence. Do you possess all these skills and wish to make a difference in the world of food and technology? Join us now
Key roles and responsibilities :
1.Strategic Management and Operations
and Train the Team on Ops-Excellence.
effective communication across verticals.
scheduled client meetings, MBR, QBR and CSAT
2. Operational excellence
manpower schedule within the budget, Adjust labour schedule in line with sales
checklists and records are accurately captured on LENS
all client requirements are communicated to all partners in time
budgets are understood, managed and achieved
Site adherence to compliance and Safety standards as per SLA
checks, validate audits findings and corrective measures
build HSE as a culture in the team
3. Partner management
with the vendor ecosystem across main meal vendors, food chains and standalone tuck shops across cuisines working in tandem with Supply team
documented meetings with key vendors
of vendors across sites, events
vendor profitability and development
4. New Client acquisition
a complete understanding of the SmartQ pitch to clients for tech product and food related services.
operations strategy
consultative approach on problem solving for the client
communication and teamwork across functions to customize the solution for the requirement
transactions across each pipeline stage starting from a lead to contract signing and Launch
5. Client management and cross-sell
the scope of work across each client and revenues being derived across food and tech services
clients and record call memos covering the latest developments and requirements Effective consultative approach on problem solving for the client
engagement through Pop-up Canopy and events
app adoption and usage
steady revenues through different phases of business
Qualifications:
• Relative F&B experience of at 12+ years, leading teams in the food-services sector
• Ability to build and manage dynamic teams in a growth-focused setting
• Analytical ability to solve problems with a focus on technology, innovation
• Train the team and multitask between different functions
• Knowledge of local language is preferable
• Major focus on ops excellence, team management and trainings
Message from CEO:
We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.
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