State Head

1 week ago

Hyderabad, Telangana, India SmartQ Full time
Join Our Team as State Head - Operations at a Leading Food and Beverages Company

Are you passionate about Food and Beverages and possess the drive to lead operational excellence? If your response is a resounding yes, we are hunting for you.

As State Head – Operations, your primary role will be to play a pivotal role in managing and optimizing various aspects of the business to ensure efficiency, customer satisfaction, and overall success of the organization. If you have been a champion in the procurement domain with rich experience, we invite you to seize this opportunity to make a profound impact on our global presence in the world of food and technology.

Do you possess all these skills and wish to make a difference in the world of food and technology? Join us now to be part of a team dedicated to excellence and growth.



Key roles and responsibilities :

  • Strategic Management and Operations
Train the Team on Ops-Excellence and ensure effective communication across verticals.
Manage scheduled client meetings, MBR, QBR and CSAT.

  • Operational excellence
Manage manpower schedule within the budget, adjust labor schedule in line with sales. Ensure that checklists and records are accurately captured, communicate all client requirements to partners in time, manage and achieve budgets, ensure site adherence to compliance and Safety standards, validate audit findings, and promote HSE as a culture in the team.

  • Partner management
Work with the vendor ecosystem across main meal vendors, food chains, and standalone tuck shops. Conduct documented meetings with key vendors, manage vendor profitability and development.

  • New Client acquisition
Gain a complete understanding of the SmartQ pitch to clients and operations strategy. Provide a consultative approach on problem-solving and ensure effective communication and teamwork across functions.

  • Client management and cross-sell
Manage the scope of work with clients, record call memos, engage through Pop-up Canopy and events, promote app adoption and usage, and drive steady revenues through different phases of business.

Qualifications:

  • Relative F&B experience of at least 12+ years, leading teams in the food-services sector
  • Ability to build and manage dynamic teams in a growth-focused setting
  • Analytical ability to solve problems with a focus on technology and innovation
  • Train the team and multitask between different functions
  • Knowledge of local language is preferable
  • Major focus on ops excellence, team management, and trainings

Message from CEO:


We're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' Join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.

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