
Customer Support Associate
3 weeks ago
Company Overview
Jaynik Eduserve is a product-based EdTech company revolutionizing education management. Our comprehensive ERP platform is used by universities, colleges, and schools to streamline academic, administrative, and financial operations. We're passionate about building scalable, user-friendly, and impactful software that transforms the way education is delivered.
Why Join Us?
Work on a leading ERP product trusted by educational institutions
Thrive in a collaborative, innovative, and growth-focused environment
Tackle real-world challenges in the EdTech domain
Learn and grow alongside experienced professionals
Job Summary:
We are seeking a proactive and detail-oriented Customer Support Associate to join our dynamic support team. The ideal candidate will possess strong communication skills and be proficient in Advanced Excel to manage data-driven customer queries, reports, and internal coordination.
Key Responsibilities:
- Serve as the first point of contact for customer inquiries via email, phone, or chat.
- Troubleshoot and resolve basic technical and non-technical issues.
- Document customer interactions in the ticketing system accurately and thoroughly.
- Analyze customer data and prepare reports using Advanced Excel functions (VLOOKUP, Pivot Tables, Power Query, etc.).
- Collaborate with internal teams (Product, Tech, Sales) to ensure timely issue resolution.
- Monitor support tickets to ensure timely follow-ups and escalations when necessary.
- Contribute to improving customer support processes and documentation (FAQs, knowledge base, etc.).
Requirements:
- Bachelor's degree in any discipline (IT or related field preferred).
- 1–2 years of experience in customer support or client servicing, preferably in an IT or SaaS company.
- Strong verbal and written communication skills — ability to explain complex issues clearly.
- Proficiency in Advanced Excel (e.g., VLOOKUP, INDEX-MATCH, Pivot Tables, Conditional Formatting, Data Validation, etc.).
- Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, or similar) is a plus.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Strong problem-solving skills and attention to detail.
Job Type: Full-time
Pay: ₹15, ₹20,000.00 per month
Work Location: In person
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