
Customer Support Associate
15 hours ago
Company Overview
Jaynik Eduserve is a product-based EdTech company revolutionizing education management. Our comprehensive ERP platform is used by universities, colleges, and schools to streamline academic, administrative, and financial operations. We're passionate about building scalable, user-friendly, and impactful software that transforms the way education is delivered.
Why Join Us?
Work on a leading ERP product trusted by educational institutions
Thrive in a collaborative, innovative, and growth-focused environment
Tackle real-world challenges in the EdTech domain
Learn and grow alongside experienced professionals
Job Summary:
We are seeking a proactive and detail-oriented Customer Support Associate to join our dynamic support team. The ideal candidate will possess strong communication skills and be proficient in Advanced Excel to manage data-driven customer queries, reports, and internal coordination.
Key Responsibilities:
- Serve as the first point of contact for customer inquiries via email, phone, or chat.
- Troubleshoot and resolve basic technical and non-technical issues.
- Document customer interactions in the ticketing system accurately and thoroughly.
- Analyze customer data and prepare reports using Advanced Excel functions (VLOOKUP, Pivot Tables, Power Query, etc.).
- Collaborate with internal teams (Product, Tech, Sales) to ensure timely issue resolution.
- Monitor support tickets to ensure timely follow-ups and escalations when necessary.
- Contribute to improving customer support processes and documentation (FAQs, knowledge base, etc.).
Requirements:
- Bachelor's degree in any discipline (IT or related field preferred).
- 1–2 years of experience in customer support or client servicing, preferably in an IT or SaaS company.
- Strong verbal and written communication skills — ability to explain complex issues clearly.
- Proficiency in Advanced Excel (e.g., VLOOKUP, INDEX-MATCH, Pivot Tables, Conditional Formatting, Data Validation, etc.).
- Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, or similar) is a plus.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Strong problem-solving skills and attention to detail.
Job Type: Full-time
Pay: ₹15, ₹20,000.00 per month
Work Location: In person
-
Customer Support Associate
1 week ago
Dehradun, Uttarakhand, India Pearl Organisation Full timeWe are looking for an experienced customer support Associate at Pearl Organisation who will be responsible for engaging with key customers by building and preserving trusting relationships. The customer support Associate will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be...
-
Customer Support Associate
2 weeks ago
Dehradun, Uttarakhand, India Jaynik Eduserve Private Limited Full time**Company Overview** Jaynik Eduserve is a product-based EdTech company revolutionizing education management. Our comprehensive ERP platform is used by universities, colleges, and schools to streamline academic, administrative, and financial operations. We’re passionate about building scalable, user-friendly, and impactful software that transforms the way...
-
Customer Support Associate
2 weeks ago
Dehradun, Uttarakhand, India Lunar Astro Vedic Academy Full timeAbout Us: Lunar Astro is a leading Vedic astrology academy dedicated to providing quality astrological education and consultations. We pride ourselves on offering insightful guidance and comprehensive courses to our clients and students. We are looking for a highly active and dedicated individual to join our team as a Customer Support Executive. **Job...
-
Station Support Associate
1 week ago
Dehradun, Uttarakhand, India Vitran Technologies pvt ltd Full time**Job Summary**: **Key Responsibilities**: - Assist with daily logistics station operations to ensure timely processing and dispatching of packages. - Scan, sort, and stage parcels according to delivery routes. - Coordinate with delivery associates, drivers, and other support staff to ensure efficient package flow. - Perform quality checks to ensure...
-
Bpo Process Associate
3 weeks ago
Ludhiana, Dehradun, India Talent Acquaintance Full timeJob Description- A BPO Process Associate handles a specific business process or task for a client company.- The primary responsibilities can vary widely but often involve data entry, customer support, or back-office operations.- This role requires following established procedures and guidelines to ensure efficiency and accuracy in all tasks.- The associate...
-
Customer Support Representative
1 week ago
Dehradun, Uttarakhand, India Pearl Organisation Full timeWe are looking for an experienced customer support representative at Pearl Organisation who will be responsible for engaging with key customers by building and preserving trusting relationships. The customer support representative will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should...
-
Customer Support Representative
5 days ago
Dehradun, Uttarakhand, India Anitej Services Pvt. Ltd. Full timeTour & Travel based Company where the Customer Support Representative will be involved in Entire customer support over the calls including Handle Customer Queries, Take Bookings, Assist throughout the journey from pick up to drop, Take Feedback calls and close the Bills, etc. At the same time will handle all the Driver-related issues and assist them to...
-
Front Office Associate
14 hours ago
Dehradun, India Mike's Forest Retreat Full timeCompany Description Mike's Forest Retreat is a luxury hideaway nestled in the forests of Dehradun, offering soulful hospitality, legacy-rich stays, and curated experiences. Founded by Michael Dalvi and now managed by his daughter Madhurika, the retreat invites guests to rediscover connection and relaxation in a serene natural environment. Role Description...
-
Customer Support Executive
1 week ago
Dehradun, Uttarakhand, India Lunar Astro Vedic Academy Full timeLunar Astro, a renowned astrology consulting company, is seeking a Backend Associate to join our team at our Dehradun location. You will be responsible for handling course and astrology consultation-related calls from our esteemed clients. This is an excellent opportunity to be part of a dynamic and growing organization that focuses on providing...
-
Customer Support Executive
5 days ago
Dehradun, Uttarakhand, India venture quest Full time**Issue Resolution**: Resolve customer complaints and issues in a timely and effective manner, ensuring a high level of customer satisfaction. **Problem-Solving**: Analyze customer issues to identify root causes, provide solutions, and escalate problems when necessary to higher levels of support. Pay: ₹10,000.00 - ₹12,000.00 per month **Benefits**: -...