Customer Support Associate

3 days ago


Dehradun Uttarakhand, India Jaynik Eduserve Private Limited Full time

**Company Overview**

Jaynik Eduserve is a product-based EdTech company revolutionizing education management. Our comprehensive ERP platform is used by universities, colleges, and schools to streamline academic, administrative, and financial operations. We’re passionate about building scalable, user-friendly, and impactful software that transforms the way education is delivered.

**Why Join Us?**

Work on a leading ERP product trusted by educational institutions

Thrive in a collaborative, innovative, and growth-focused environment

Tackle real-world challenges in the EdTech domain

Learn and grow alongside experienced professionals

**Job Summary**:
**Key Responsibilities**:

- Troubleshoot and resolve basic technical and non-technical issues.
- Document customer interactions in the ticketing system accurately and thoroughly.
- Analyze customer data and prepare reports using **Advanced Excel functions** (VLOOKUP, Pivot Tables, Power Query, etc.).
- Collaborate with internal teams (Product, Tech, Sales) to ensure timely issue resolution.
- Monitor support tickets to ensure timely follow-ups and escalations when necessary.
- Contribute to improving customer support processes and documentation (FAQs, knowledge base, etc.).

**Requirements**:

- Bachelor’s degree in any discipline (IT or related field preferred).
- **1-2 years of experience** in customer support or client servicing, preferably in an IT or SaaS company.
- **Strong verbal and written communication skills** — ability to explain complex issues clearly.
- **Proficiency in Advanced Excel** (e.g., VLOOKUP, INDEX-MATCH, Pivot Tables, Conditional Formatting, Data Validation, etc.).
- Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, or similar) is a plus.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Strong problem-solving skills and attention to detail.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person



  • Dehradun, India Jaynik Eduserve Private Limited Full time

    Company Overview Jaynik Eduserve is a product-based EdTech company revolutionizing education management. Our comprehensive ERP platform is used by universities, colleges, and schools to streamline academic, administrative, and financial operations. We're passionate about building scalable, user-friendly, and impactful software that transforms the way...


  • Dehradun, Uttarakhand, India Pearl Organisation Full time

    We are looking for an experienced customer support representative at Pearl Organisation who will be responsible for engaging with key customers by building and preserving trusting relationships. The customer support representative will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should...


  • Dehradun, Uttarakhand, India Marwah Marketing Full time

    **Customer Support Executive Duties**: - Maintain excellent customer satisfaction and review support tickets for appropriate resolution - Provide customer support through phone and chat - Work with other departments to resolve customer issues in a timely manner - Serve as a point of contact for customer support and complaints - Proactively identify,...


  • Dehradun, Uttarakhand, India Anitej Services Pvt. Ltd. (GTS Cabs) Full time

    **We are urgently hiring Customer Care Agent who will be responsible to answer incoming calls from customers for various reasons like take booking, answer inquiries, resolve complaints and provide information.** **At the same time to handle driver incoming calls for various reasons like confirm booking, answer inquiries, resolve complaints and provide...

  • Sales Associate

    6 days ago


    Dehradun, Uttarakhand, India Marwah Marketing Full time

    Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about your services and recommend the right solutions. You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction. Ultimately, the duties of a Sales Associate are to achieve excellent...


  • Dehradun, Uttarakhand, India Dab Hand Solutions Pvt. Ltd. Full time

    **Customer Support Representative** Job description US Based Non-Voice Process **Requirements: - ** **Benefits**: - 1. Fresher and experienced both are welcome(M/F) 2. Attendance incentives and certification 3. Flexible shift timings + non mandatory overtime shift for those who want to earn extra 4. Friendly work environment and great opportunity to...


  • Dehradun, Uttarakhand, India ChalkBox Full time

    **Job Summary** - Good communication skills - Must be customer centric - Office & Field work both - Should carry own laptop/own conveyance - Should be willing to go an extra mile - Should be a Team Player **Responsibilities and Duties** - Technical Support - Following up with clients - Reporting to the Manager daily - Making weekly/monthly plans - Offer...


  • Dehradun, Uttarakhand, India Anitej Services Pvt. Ltd. (GTS Cabs) Full time

    **We are urgently hiring Customer Care Executive who will be responsible to answer incoming calls from customers for various reasons like take bookings, answer inquiries, resolve complaints and provide information.** **At the same time to handle driver incoming calls for various reasons like confirm booking, answer inquiries, resolve complaints and provide...


  • Dehradun, Uttarakhand, India Anitej Services Pvt. Ltd. (GTS Cabs) Full time

    **We are urgently hiring Customer Care Executive who will be responsible to answer incoming calls from customers for various reasons like take bookings, answer inquiries, resolve complaints and provide information.** **At the same time to handle driver incoming calls for various reasons like confirm booking, answer inquiries, resolve complaints and provide...


  • Araghar, Dehradun, Uttarakhand, India Sunfox technologies Pvt Ltd Full time ₹ 1,10,592 - ₹ 3,27,072 per year

    About the Role:We are seeking a dedicated Customer Support Executive with a medical background to join our team. The idealcandidate will not only handle customer queries with empathy and professionalism but will also use their medicalknowledge to build trust, resolve concerns, and ensure customer retention.Key Responsibilities: Provide prompt, empathetic,...