Desktop Support

**Desk side Level 1 Role (Desktop Technician)**

**Minimum 2 years experience is mandatory, and customer oriented attitude. This job is short term adhoc role and not of permanent nature.**

1. Nirma Canal Road, | Manjusar, Savli, | Vadodara - 391775, Gujarat | India
2.1 Maharani Shantadevi Marg, Dandiya Bazar Road | Akota, Vadodara | Vadodara - 390001

Main Responsibilities include:

- Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, PDAs, BlackBerrys, and LAN cable drops
- Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets
- To provide infrastructure administration functions
- Providing on-site cover and from 8:00 - 1900 hours Mon
- Fri as part of a shift arrangement
- Being prepared to work out of hours when required and to provide out of hours on-call support cover as required
- Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
- Taking ownership of issues through to resolution on all appropriate requests.
- Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.
- Move equipment associated with escalated help desk incidents and service requests
- Performing asset inventory activities as needed.
- Trains and orients staff on use of hardware and software.
- Recommends and / or performs upgrades on systems (Workstations & Printers) to ensure longevity.
- Works with procurement staff to purchase hardware and software.
- This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Technical Skills:

- Excellent skills in user IT infrastructure - Desktops, Laptops, Printers, Handhelds, Smartphone etc
- Administration experience of MS Active Directory users & groups, policies and management concepts
- Effective communication by Engineer in English and local languages is mandatory

Business Skills:

- Ability to interact with customers so as to ensure that the service is polite, efficient and responsive
- A self-starter with ability to work on their own initiative
- To work through issues analytically to a successful conclusion

Desired Experience:

- At least 1 - 3 years of experience in the field or in a related area required
- Prior experience on Desktops, Workstations, Notebooks and Printers
- Collaboration experience including remote control of PCs and video conferencing knowledge
- Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations)
- Strong Microsoft Office skills (Outlook, Word, and Excel)
- Thorough understanding of Outlook's calendaring tool
- Understanding of Exchange functional accounts and how they are used within Microsoft technologies
- Strong customer service skills
- Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
- Strong written and verbal communication skills (English and local language)
- Must be detail oriented and self-motivating
- Background security check required
- Additional language skills (English and local language)

**Job Types**: Temporary, Freelance

Pay: ₹1,000.00 - ₹1,200.00 per day

**Benefits**:

- Health insurance

Day range:

- Monday to Friday

Shift:

- Day shift

Ability to commute/relocate:

- Dehradun, Uttarakhand: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you interested to work on a freelance short term role?

**Experience**:

- total work: 2 years (required)

Work Location: In person