ServiceNow CMDB

3 weeks ago

Bengaluru, India Elfonze Technologies Full time
Job Information

Date Opened

09/01/2025

Job Type

Full time

Industry

IT Services

City

Hyderabad,Bengaluru

State/Province

Karnataka

Country

India

Zip/Postal Code

Job Description

Job Description

CMDB Governance:

Develop and enforce CMDB policies, procedures, and standards.

Define and maintain the CMDB scope, including identification of critical CIs.

Establish and monitor CMDB performance metrics to ensure compliance with service level agreements (SLAs)Lead the discussions with stakeholders (internal and external)

Provide resolutions for conflicts/ challenges

CMDB Design and Implementation:

Collaborate with stakeholders to define CMDB requirements and design.

Configure and customize the CMDB tool to align with organizational needs.

Implement and maintain CI relationships, hierarchies, and attributes.

CI Lifecycle Management:

Establish and maintain a process for CI identification, classification, and labeling.

Coordinate and oversee the CI registration, verification, and documentation process.

Ensure accurate and timely updates to the CMDB for all CI changes, including additions, modifications, and retirements.

Data Integrity and Quality:

Develop and implement data quality controls to ensure CMDB accuracy and completeness.

Conduct regular audits to identify and resolve data inconsistencies or discrepancies.

Collaborate with stakeholders to resolve data quality issues and improve data accuracy.

Change and Release Management Integration:

Collaborate with Change and Release Management teams to ensure CMDB is updated with approved changes and releases.

Facilitate the impact analysis of proposed changes on CIs and related services.

Provide CMDB data for change impact assessments and change advisory board (CAB) meetings.

Reporting and Analysis:

Generate and distribute CMDB reports and dashboards to stakeholders.

Analyze CMDB data to identify trends, patterns, and areas for improvement.

Provide insights and recommendations for optimizing IT asset and configuration management processes.

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