Process Trainer

21 hours ago

Gurugram, India Ideolon Full time

Role: Process Trainer

Overview:
We are seeking a dynamic and experienced Process Trainer to join our team. The ideal candidate will be responsible for delivering effective training programs for new hires and existing staff, ensuring a thorough understanding of process workflows, client-specific procedures, and quality standards. The Process Trainer will play a key role in driving performance, compliance, and continuous improvement across the organization.

Key Responsibilities:

  • Design, develop, and deliver process training modules for new hires and existing employees.
  • Conduct onboarding sessions tailored to client-specific processes.
  • Evaluate trainee performance using assessments, role plays, and feedback mechanisms.
  • Collaborate with operations and quality teams to identify training needs and skill gaps.
  • Maintain up-to-date knowledge of process changes and update training materials accordingly.
  • Monitor floor performance of trained employees post-training (OJT) and provide support/coaching as needed.
  • Maintain training records and generate training reports for management review.
  • Conduct refresher training sessions based on quality audits and performance data.
  • Ensure adherence to compliance, data security, and client confidentiality during training sessions.

Requirements:

  • Bachelor's degree or equivalent.
  • Minimum 2 years of experience as a Process Trainer in e-commerce. (BPO sector prefrred )
  • Strong knowledge of BPO operations (voice, non-voice, or blended processes).
  • Excellent communication, presentation, and facilitation skills.
  • Proficient in using learning tools, MS Office, and virtual training platforms (Zoom, MS Teams, etc.).
  • Ability to adapt to changing business needs and manage multiple training batches.
  • Certification in training or instructional design is a plus.

Eligibility:

  • Proficient in English communication skills.
  • Minimum 2 years of relevant experience in the e-commerce industry as a Process Trainer or similar role.
  • Experience in conducting new hire training, process transitions, and refresher training programs.
  • Hands-on experience delivering training in voice, non-voice, or blended BPO processes.

Working Details:

  • Location: Gurgaon, Haryana
  • Work Schedule: 5 Days a Week | Rotational Shifts | 2 Week-Offs

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