Process Trainer

3 weeks ago

Gurugram, India IGT Solutions Full time

Job Title: Process Trainer BFSI Account (Domestic Process)

Location: Gurgaon
Experience: 1-5 Years
Shift: Rotational Shifts (Including Night Shifts, if required)

Job Summary:

We are seeking an experienced and enthusiastic Process Trainer with a background in the banking domain to join our training team for a domestic voice/non-voice process. The ideal candidate will be responsible for delivering engaging and effective training sessions, ensuring the continuous development of new hires and existing staff, and enhancing overall process knowledge and performance.

Key Responsibilities:

  • Execute training programs as per the business needs, ensuring smooth facilitation and timely delivery.
  • Evaluate training effectiveness through assessments, feedback, and performance tracking.
  • Observe and mentor trainees during OJT/production to ensure skill application and improvement.
  • Regularly share training progress and pending updates through structured reports/MIS to the operations team.
  • Keep training content up to date by reviewing and updating materials periodically in line with process or product changes.
  • Participate in internal and external calibrations to align training outcomes with business expectations.
  • Identify Training Needs (TNI) and conduct refresher/up-skilling sessions accordingly.
  • Conduct knowledge checks for both new hires and production staff to assess understanding and retention.

Required Skills and Qualifications:

  • Strong command over English both written and verbal communication.
  • Prior experience in handling training for travel process (mandatory).
  • Strong customer/client handling skills with an understanding of travel-related processes.
  • Willingness to work in all shifts as per business requirements.
  • Experience in training delivery- product, process, soft skills, or upskilling.
  • 1-5 years of relevant experience in process training (line trainer experience will also be considered).
  • Must have previous experience in the banking industry/domain.

Preferred Candidate Profile:

  • Candidates currently residing in or willing to relocate to Delhi / NCR
  • Exposure to banking process is highly preferred.
  • Self-driven, proactive, and adaptable to fast-paced environments.

If you meet the above criteria and are passionate about facilitating impactful learning in the BFSI domain, we encourage you to apply and be part of a growing team.

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Location - Gurgaon

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