Call Center Executive
2 weeks ago
To be successful as a telesales executive, you should be persuasive and able to work in a high-pressureenvironment. Ultimately, a top-performing telesales executive should be able to follow sales scripts aswell as demonstrate exceptional communication, negotiation, and customer service skills. You should alsobe able to liaise with the appropriate departments to resolve customer complaints.
Job Location .Mumbai
Job Responsibilities:
Calling existing and potential customers to persuade them to purchase company products and services.should be able to manage inbound or outbound telephone calls and assisting with customer inquiries, aswell as maintaining an accurate record of all calls made and received.Include cross-selling or up-selling our products where possible,Accurately recording details of customers’ purchase orders and paymentsProcessing all customer purchases accordingly.Generating promising leads for the outside sales team to pursue.Managing customer accounts by ensuring that existing customers remain satisfied with companyproducts and services.Developing and sustaining solid relationships with customers to encourage repeat business.Using sales scripts proffered by the company to drive sales and respond to customer rejections.Developing in-depth knowledge of customer products and services to make suitable recommendationsbased on customers' needs and preferences.Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.
Requirements:
10+2 / Bachelor’s degree is preferredCertified Sales Professional (CSP) accreditation is advantageous.Proven experience working as a telesales executive.Proficiency in all Microsoft Office applications.The ability to follow scripts.Strong negotiation and consultative sales skills.Excellent organizational and problem-solving skills.Effective communication skills.Exceptional customer service skills.
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