Call Center/ Bpo Executive
2 weeks ago
WE ARE HIRING
Job designation:
- Call Center/ BPO Executive
Job location:
- Thane, Maharashtra.
**Salary**:
- 18,000-25,000 per month
**Experience**:
- Total experience:
- 3 years of experience in customer facing role or services.
- Minimum experience:
- 1-2 years of Proven experience in a customer service or call center role, preferably in a BPO environment.
Education:
- Diploma or any graduate
Eligibility:
- Only Females
Skillset:
- Good communication skills
- Proficiency with MS Office
**IMMEDIATE JOINERS REQUIRED**
**JOB TYPE:
- FULL TIME**
Profile introduction:
- We are seeking a dynamic and customer-focused individual to join our team as a Call Center / BPO Executive. As a vital part of our customer service operations, you'll be responsible for ensuring exceptional service delivery and maintaining high customer satisfaction levels.
**Responsibilities**:
- Handle inbound and outbound calls professionally, addressing customer queries and concerns promptly and accurately.
- Provide information about products/services, resolve product-related issues, and offer solutions to customer problems.
- Document all interactions, ensuring comprehensive and accurate records of customer inquiries and transactions.
- Collaborate effectively with team members and other departments to meet and exceed customer service targets.
- Maintain a thorough understanding of company products/services to assist customers effectively.
**Requirements**:
- Strong problem-solving abilities and a customer-centric approach to handling inquiries and complaints.
- Proficiency in using CRM software and other relevant tools/systems.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Languages:
- English, Hindi, Marathi.
**Salary**: ₹25,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
**Speak with the employer**
+91 8956660039
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